Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
ポジションについて
Dayforceは、グローバルで5000社以上のお客様に労務関連のアウトソースサービスやクラウドソリューションを提供する会社です。
日本では、自社開発のクラウドシステム『Workcloud』を通して給与と勤怠を一元管理できるサービスを提供しています。
プロダクト部門下のカスタマーサポートとして、関係する全てのステークホルダーの満足度を確保する為に給与計算アプリケーションサービスの専門的かつ優れた製品サポートを提供し、
最初の問い合わせ先として顧客へ情報提供と支援を行います。
仕事内容
- Dayforceの行動規範、バリュー、および方針・手順を遵守する
- Dayforceおよび顧客情報セキュリティプロトコルについて認識し遵守する
- 情報セキュリティ標準の方針と手順に従う
- 同意されたプロセスガイドライン、作業手順、およびサービス基準に従い、顧客のインシデントやサービス要求に対するタイムリーかつ高品質な解決策を提供する
- チケットシステムを使用して、すべての問題を適切に記録および閉じる
- ヘルプデスクで解決されない場合は、問題を適切なチームにエスカレーションを行う
- 顧客向けのプロセスやサービスの改善を促進または開発するための継続的な改善イニシアチブを特定し、作成し、貢献すること
- 顧客にサポートを提供するために、その他必要となるサポート業務に貢献すること
- 役職に応じて、管理者からの必要な他の業務を実行すること
当社が重視するスキル・経験
- 大学卒業資格または同等の資格を持つ方
- 最低2年以上のテクニカルサポート、アプリケーショントラブルシューティング、カスタマーサポートの経験
- 問い合わせの一次切り分けの経験
- IT関連の知識、Webシステムの操作経験
- マニュアルの読解力
- コミュニケーション能力について秀でていること
- 高い分析能力、問題解決能力を持つこと
歓迎するスキル・経験
- 労務知識（勤怠、給与の仕組み）
- ビジネスレベルの英語力
- システム開発等の知識・経験
- プログラミングコードの知識
About The Opportunity
Dayforce is a provider of labor-related outsourcing services and cloud solutions to more than 5,000 companies globally.
In Japan, we provide a centralized payroll and attendance management service through our self-developed cloud system, "Workcloud".
To provide professional and exceptional product support for a payroll application services to the satisfaction of all stakeholders
by providing an informative and supportive first point of contact.
What You’ll Get To Do
- Abide by Dayforce’s Code of Conduct, Values and Policies and Procedures
- Be aware of and comply with all Dayforce and customer Information Security protocols
- Adhere to all Information Security Standards Policies and Procedures
- Provide timely and high-quality resolutions to customer incidents and service requests following agreed process guidelines, work practices and service standards.
- Ensure proper recording and closure of all issues via ticketing system
- Ensure issues are correctly routed to appropriate support groups if unresolved by helpdesk.
- Identify, create, and contribute to continuous improvement initiatives which advances or develop process and/or service to customers.
- Contribute to other Support tasks as required to provide support to customers.
- Perform any other duty as required by management commensurate with the position
Skills And Experience That We Value
- Individuals with a university degree or equivalent qualification
- Minimum of 2 years or more experience in technical support, application troubleshooting, and customer support
- Experience in primary triaging of inquiries
- Knowledge of IT-related topics and experience in operating web systems
- Proficiency in reading manuals
- Excellent communication skills
- Strong analytical and problem-solving abilities.
What Would Make You Really Stand Out
- Knowledge in labor operations
- Business level English proficiency
- Knowledge and experience in system development
- Knowledge f programming codes
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
