Offer summary

Qualifications:

Minimum of 5 years experience in Customer Success or Technical Account Management., At least 2 years in a leadership role., Strong technical skills with SaaS integrations, APIs, and multi-system workflows., Experience onboarding enterprise or high-value accounts in complex environments..

Key responsibilities:

Lead and develop the North America Customer Success team to drive retention, adoption, and growth.

Manage high-value, technically complex accounts, including multi-site and integration-heavy deployments.

Deliver tailored onboarding programs to ensure rapid adoption and value realization.

Act as a technical liaison between customers and internal product, engineering, and support teams.

ShiftCare software makes home care more efficient. From shared client profiles and team organisation, to simplified billing, we enable service providers to deliver higher standards of care, and grow their business. https://linktr.ee/shiftcare ShiftCare has several advantages that make it highly suitable for Australian Health Services providers: 1. Less time to manage rosters, staff and clients 2. Taking the complexity out of managing many patients with different care requirements and billing rates 3. Integration with National Disability Insurance Scheme (NDIS) means less time to submit claims and faster payments 4. Connecting data between patients, shifts, time sheets and billing, eliminating duplication, errors and revenue leakage 5. Automated notifications (SMS or email) to staff when a shift is confirmed, changed or cancelled, improving the communication between staff and management >>> If you need to change the way you manage staff and bill your clients, please get in touch to arrange a free trial of ShiftCare. >>> ShiftCare Roster staff. Manage clients. Fetch payments. https://shiftcare.com

Job description

ShiftCare is a fastgrowing SaaS platform helping care and support service providers streamline rostering, scheduling, payroll, and compliance. We’re looking for a Customer Success Team Lead to head up our North America operations. This role blends leadership, technical account management, and handson onboarding for our most strategic customers.

What you’ll do

Lead and develop our North America Customer Success team, driving retention, adoption, and growth.

Manage highvalue, technically complex accounts, including multisite and integrationheavy deployments.

Deliver tailored onboarding programs, ensuring rapid timetovalue and adoption.

Act as the technical liaison between customers and our Product, Engineering, and Support teams.

Provide performance reports and actionable insights for the Leadership Team and Board.

Why ShiftCare?

Lead regional CS operations in a highgrowth SaaS environment.

Fully remote, flexible work arrangements.

Competitive salary and career development opportunities.

📩 Apply now to help shape the future of care technology in North America.
Requirements

5+ years in Customer Success or Technical Account Management, with at least 2 years in a leadership role.

Strong technical skills with SaaS integrations, APIs, and multisystem workflows.

Experience onboarding enterprise or highvalue accounts in complex product environments.

Skilled in executivelevel reporting and stakeholder management.

Based in West Coast USA, with flexibility to collaborate across time zones.