Call Center Agent

TEK Systems is hiring Call Center Agents for a large and successful insurance client in the Buffalo, NY area!

Join the Benefits team and work in a REMOTE collaborative and supportive environment - this is not your traditional call center! Benefits Representatives will have the rewarding opportunity to help our client's participants through the insurance enrollment process / assist in making updates to their health care and/or pension plans.

MUST LIVE WITHIN 1 HOUR OF BUFFALO, NY FOR THIS REMOTE ROLE!

Hours - 8:00A- 7:00PM (hours to fluctuate between 35- 40) - extended hours could be until 11pm EST

4-month contract with the possibility to extend

Key Responsibilities

• Quickly build rapport and respond to plan participants in a compassionate manner
• Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Regularly participate in team meetings and training
• Perform other duties as assigned
  
  
  

Desired Qualifications

• Effective communication skills (verbal and written), high level attention to detail, multi-tasking, and ability to organize work
• Computer savvy = experience using MS Office and ability to juggle multiple open computer windows at a time required
• Comfortable working in a virtual environment. This may include online training and chat interactions while on the job
• Typing speed of at least 30 WPM
• Bilingual candidates (Spanish) encouraged to apply!
  
  
  

Other Details To Know

• This team is hiring for seasonal work, however there IS plenty of growth opportunity! Individuals performing well during the busy season will be invited to stay on as permanent employees... ALL of their current supervisors and many managers started out as seasonal colleagues in roles like these!
• This role does not involve weekend work - this department works standard business hours of 7am-7pm, with extended hours during busy season
• This role is REMOTE, but you must live within 1 hour of Buffalo, NY (must be willing to travel onsite for your first day, but additional training will be remote)
• Onsite or hybrid schedules also available!
  

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.