Call Center Agent (Dominican Republic)

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Dominican Republic

Offer summary

Qualifications:

High school diploma or equivalent., Excellent communication skills in English., Basic computer and internet skills., Ability to work in a remote, shift-based environment..

Key responsibilities:

  • Answer inbound calls and identify client needs.
  • Convert calls into leads and towing jobs.
  • Manage a high volume of calls efficiently.
  • Provide solutions to customer inquiries.

SRR Group logo
SRR Group Scaleup https://srrtec.com/
201 - 500 Employees
See all jobs

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of client and find solution to it.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:
1. Remote
2. Shiftbased — in a Call Center that works 247.
3. Pacific Time Zone

Requirements
1. Computer Specifications
Minimum Intel Specs
Processor: Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory

Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Inbound CallsLead Generation

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
Are you interested?

Call Center Agent Related jobs

See more Call Center Agent jobs