Job Description
Technical Support Analyst
Oracle is looking for Technical Support Analysts who will become NetSuite product experts, responsible for resolving client queries and concerns about Oracle’s NetSuite Accounting and ERP products. Our Technical Support Analyst Program prepares entry level candidates for an exciting and rewarding career at Oracle.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
Career Level - IC1
Responsibilities
As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.
- Serve as the primary liaison between Oracle NetSuite and the customer.
- Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.
- Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products.
- Build successful customer relationships.
- Use decision-support tools to answer pressing client questions.
- Collaborate with internal teams on multi-faceted problems.
- Create documentation and keep it up to date.
Requirements:
- Excellent written and verbal communication skills in English.
- Analytical approach to troubleshooting.
- Experience in Accounting/Finance/Business Management or relevant field.
- Experience interacting with customers in person or over the phone.
In addition, it is nice to have:
- Strong knowledge of the internet and browsers.
- Bachelor's/College Degree in Accounting/Finance/Business Management or relevant field experience.
- Knowledge and/or experience on ERP/Accounting systems (i.e. JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor, etc) is an advantage.
- Industry certification such as CPIM, CSCP from APICS is a plus.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
