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Technical Support Manager, TH

Remote:

Full Remote

Contract:

Full time

Experience:

None

Work from:

Thailand

Offer summary

Key responsabilities:

Assist local Distributor Manager in resolving complex technical issues.
Act as the main contact for customer inquiries regarding software and hardware features.
Bridge communication between RD team and distribution partners.
Provide technical training and support for channels/distributors and customers.
Stay updated with new VJ technologies and provide technical advice.

Videojet Technologies

1001 - 5000 Employees

See more Videojet Technologies offers

Job description

Your missions

Assists local Distributor Manager (DM) to support distribution/channel partners in resolving complex technical issues (or escalated field issues), not limited to machine pre-sales application solutions, software and system integration matters.
Technical case management responsibilities over Sales Force Dot Com (SFDC)
Be the “go-to” person in answering questions from customers and/or prospective customers about the features and capabilities of our software and hardware.
Interface between Videojet (VJ) R&D team and our distribution/channel partners/GSA customers
Bridge customer needs and requirements with our internal development and engineering team to find a solution
Bring project specifications & technical accuracy to the discussion table
Creation and handling of CAD drawings and documentations
Support installations with partners’ field tech support if needed
Have passion in always seeking for potential opportunities in the market, working closely with the local DM
Organize meetings with VJ distributors if required, to support any further business developments
Provide technical training to VJ channels/distributors and customers
Participate in sales and technical meetings with partners and DM
Create training curriculum, materials and presentations for channels/distributors
Keep up with new VJ technologies and able to support others with those (like cameras, reject station, etc.)
Provide strong service and technical advice to ensure partner and customer satisfactions.
Strong continuous improvement mindset
Willing to travel most of the working time within Thailand
Perform any other tasks as assigned

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.