Offer summary
Qualifications:
Strong analytical and diagnostic skills, Understanding of Python and web development, Intermediate knowledge of SQL databases, Experience with web APIs and ticket management systems, 2-3 years in SaaS support delivery.
Key responsabilities:
- Troubleshoot and resolve customer issues
- Identify and escalate product bugs to Engineering
- Analyze trends to enhance Help Support strategy
- Train and mentor less technical team members
- Meet performance targets and customer satisfaction