Offer summary
Qualifications:
Recent graduates or soon to graduate in related IT fields., Fluent in conversational English (mandatory)., Basic knowledge of operating systems: Windows, Linux, Mac iOS., Understanding of network equipment and connectivity., Familiarity with Active Directory and email user creation..
Key responsabilities:
- Assist clients with application and peripheral installation.
- Diagnose problems through specific questioning.
- Guide users with simple step-by-step instructions.
- Remotely troubleshoot issues and persist until resolved.
- Document technical issues and resolutions in tickets.