Offer summary
Qualifications:
Completed training in IT or relevant field, At least 2 years of customer support experience, Experience with Customer Support ticketing systems and AI chatbots, Strong communication and conflict resolution skills, Good command of German and English.
Key responsabilities:
- Solve technical issues for customers
- Handle customer inquiries and escalations
- Perform software tests for product quality
- Participate in product planning phases and bug qualification
- Provide customer feedback for continuous improvements