Offer summary
Qualifications:
B.Sc. in Computer Science or related field, 5+ years in Customer Support for hardware/software, Extensive knowledge of network protocols and equipment, Experience with LAN Switching/routing protocols, Linux experience and scripting skills.Key responsabilities:
- Provide Tier 3 technical support
- Develop comprehensive solutions for customer issues
- Manage problem reporting and resolution
- Conduct site visits and conference calls
- Refine internal processes for efficiency