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Senior Technical Support Engineer, Network Expert

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

B.Sc. in Computer Science or related field, 5+ years in Customer Support for hardware/software, Extensive knowledge of network protocols and equipment, Experience with LAN Switching/routing protocols, Linux experience and scripting skills.

Key responsabilities:

  • Provide Tier 3 technical support
  • Develop comprehensive solutions for customer issues
  • Manage problem reporting and resolution
  • Conduct site visits and conference calls
  • Refine internal processes for efficiency
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NVIDIA XLarge http://www.nvidia.com/
10001 Employees
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Job description

We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments

As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues

What you will be doing:

  • Tier 3 support: installing, supporting, and resolving technical issues and challenges

  • Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations

  • Problem reporting, customer concern, replication, and resolution management

  • Respond to customer technical inquiries

  • Site visits and conference calls with customers and partners.

  • Developing & refining internal processes to improve support efficiency and productivity

What we need to see:

  • B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience

  • 5+ years of experience in providing Customer Support for hardware & software products required

  • Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required

  • Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN

  • Linux experience and scripting

  • Automation - Ansible

  • The ability to work under pressure and support high-level customers

  • Experience with operating and configuring major vendors’ network equipment such as switches and routers

  • Analysis and diagnosis of highly complicated networking problems

  • Good communication and presentation/oral skills

  • Excellent verbal and written English skills

  • Tenacious, with good follow-up, and attention to detail

Ways to stand out from the crowd:

  • Knowledge of Linux/Unix (Administration level)

  • Ethernet (10/40 GigE) and/or Infiniband

  • Clustering or data center technologies including Upper Layer Protocols (i.e., MPI)

  • Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision

NVIDIA is widely considered one of the technology world’s most desirable employers. We have some of the world's most forward-thinking and hardworking people working for us. If you're creative, results-oriented, and enjoy having fun, then what are you waiting for apply today!

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Detail Oriented
  • Interpersonal Communications
  • Problem Solving

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