Offer summary
Qualifications:
4-6 years of customer-focused experience, Bachelor's Degree in Technology, Computer Science, or related field, Strong problem-solving skills, Technical knowledge of products and services.Key responsabilities:
- Take ownership of customer issues
- Research, diagnose, and troubleshoot customer issues
- Follow escalation procedures for unresolved issues
- Provide accurate feedback and documentation
- Support clients outside standard business hours as needed