Job Description
Oracle's Life Sciences Industries Unit (LSGIU) is seeking Senior Technical Support Professional with strong Japanese language skills to join our Life Sciences Safety Support team. This role involves supporting Oracle Argus Safety, Empirica Signal, and the next-generation Safety One products.
LSGIU is a dedicated business unit within Oracle, focused exclusively on the software and service needs of the Life Sciences industry. By offering software solutions that enhance the value of healthcare and life sciences organizations, LSGIU plays a pivotal role in advancing patient outcomes in the Pharmacovigilance industry.
The ideal candidate will provide direct technical support to end-users through phone and web portals, addressing a variety of issues related to Oracle Life Sciences Safety products. As a primary customer contact, this individual will be expected to uphold Oracle’s world-class customer support standards, delivering guidance within our standard operating procedures, as well as adhering to regulatory and industry standards. LSGIU Safety Support is committed to adapting to customer needs around the clock, ensuring continuous customer success and patient safety.
Requirements:
- 6-10 years of technical support or technical consulting experience.
- Proficiency in Japanese is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a driven personality.
- Strong work ethic and excellent time management skills.
- Customer-focused with a proactive and responsive approach, capable of understanding and defining customer needs.
- In-depth knowledge of Drug Safety and Pharmacovigilance processes and regulations.
- Hands-on experience with safety databases like Oracle Argus Safety and/or Empirica Signal products.
- Familiarity with Windows, Unix, and Linux operating systems.
- Expertise in UNIX scripting, XML, Java Scripting, Oracle SQL, Oracle databases, and PL/SQL programming languages.
- Ability to thrive in a challenging and scaling business environment.
Career Level - IC3
Responsibilities
Responsibilities:
Daily tasks include resolving technical issues reported by end-users of the software, include database querying; review of technical design specifications; problem replication; handling high-profile telephone calls; coordination with cross-functional teams; collaboration with a network of global colleagues; identification and documentation of system defects; creation and implementation of creative workaround solutions; and contributing to knowledge management. Issues to be addressed may be critical, requiring fast-paced responsiveness; multi-tasking; and strong coordination and communication skills to successfully resolve. Resolution often requires the development of a custom solution, leveraging all tasks/teams previously mentioned.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
