Offer summary
Qualifications:
Minimum of 2 years of experience in ITIL support or service desk roles, Conversational English for client ticketing, Experience with IT tools like ServiceNow and BMC Remedy, General knowledge of software architecture, databases, operating systems, Basic understanding of ITIL V3 and ITSM processes.Key responsabilities:
- Provide support to projects in the USA
- Manage Incident Management and Problem Management processes
- Document escalations, create reports on root causes and technical scripts
- Analyze and model processes and data
- Collaborate in a multicultural and innovative team environment
