Our newly designed Bridge Publications team is looking for a Client Experience Coordinator to support and improve the client experience for our N2-owned publications. This position involves fostering positive client experiences, assisting clients with the collections and billing processes, and following standard methods to manage advertisement submissions and deadlines.
The N2 Company is America’s leading publisher of community magazines. We’re proud of our award-winning media brands – they reach millions of readers in 47 states and help great businesses connect with ideal clients – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people.
Interviews for this opening will be conducted over the phone and via video calls. This role will be fully remote. The salary for this position is $46,000 annually.
Think you’ve got the attitude AND the aptitude to join our team for this exciting full-time role? Keep reading and apply today via the link below!
In a Typical Day, You’ll:
- Build relationships with clients to support positive experiences.
- Assist clients in resolving credit card issues and work to minimize past-due amounts.
- Track client metrics through set spreadsheets and processes.
- Proof publications for ad quality and accuracy.
- Efficiently manage multiple deadlines, ensuring all ads are prepared and organized.
- Respond promptly and professionally to emails related to ad submissions and queries.
- Foster and maintain strong professional relationships with Area Directors, residents, and fellow team members.
- Follow the program’s specifications to ensure effective communication and content alignment.
To Land This Gig, You Need To Have:
- Strong writing and editing skills.
- Experience managing multiple deadlines.
- Excellent communication and interpersonal skills.
- Familiarity with N2’s Corporate Publications program.
- The ability to adapt to a fast-paced and evolving work environment.
Some Things We Bring to the Table Are:
- Full health care package.
- Free basic dental.
- 401(k) with company match.
- Generous paid time off, including a one-week paid Holiday Break.
- Twelve weeks paid maternity leave.
- Three-week paid sabbatical after fourth year of service.
- Access to a licensed nutritionist.
- $7K toward purchase of first home.
- Financial planning services.
- Employee Assistance Program, with mental health services and more.
- Annual $400 wellness stipend.
- Monthly remote-work reimbursement.
- Access to LinkedIn Learning
- Pet care discounts and insurance.
- The ability to help fight human trafficking through N2GIVES, our giving program.
While your skill set is important to us, your attitude is just as significant. Our team is made up of emotionally healthy people who genuinely enjoy working together in positions they’re passionate about. We do this in a drama-free work culture based on trust, respect, and humility. We promote based on consistent, quality performance, and we intentionally nurture our team members’ professional development because we promote from within every chance we get. Our culture is more essential to us than our product, though we take a tremendous amount of pride in both. As we like to say, brilliant jerks need not apply!
Think you’d like to join the N2 team? Apply now at https://n2co.com/work-with-us/!
N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 conforms to the spirit, as well as complies with, applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
