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Technical Customer Support Representative (Macedonian)

Remote:

Full Remote

Contract:

Full time

Experience:

None

Work from:

Romania

Offer summary

Qualifications:

Native/fluent in Macedonian, verbal and written, Good command of English (minimum B2 level), Computer literate with Microsoft Office knowledge, Ability to meet tight deadlines, Experience in customer-oriented roles preferred.

Key responsabilities:

Respond to customer calls and emails regarding equipment
Provide technical support and handle complaints
Identify issues for reassignment if needed
Keep records of interactions and follow procedures
Stay updated with support guides and manuals

TopTalent Recruitment Agency Information Technology & Services Startup https://www.linkedin.com/

2 - 10 Employees

See more TopTalent Recruitment Agency offers

Job description

Your missions

Position: Technical Customer Support Representative (Macedonian)

Location: Remote, Romania

Employment type: Full-time

Remuneration: Base salary + performance bonuses.

DUTIES AND RESPONSIBILITIES:

Respond to customers incoming calls and emails regarding their electronic equipement
Ensure customer satisfaction and provide professional technical customer support
Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Identify when the issue should be re-assigned to another department or more senior representative
Keep records of customer interactions, comments, and complaints, and in line with internal procedures
Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.

REQUIREMENTS:

Based in or willingness to move to Romania within a short notice
Native/fluent in Macedonian both verbal and written. Good command in English (minimum B2 level)
Computer literate with sound knowledge of Microsoft Office package
A strong working capacity with general office tools
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being a team player at the same time
Customer-oriented role experience will be considered as an advantage
Academic degree will be considered as an advantage.

BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Relocation support and accommodation
Private medical insurance
Meal tickets
Performance bonus
Guidance and tools to reach your full potential
And many others!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2