IT Help Desk Support Technician

TruBridge is searching for an Entry level desktop/server technician with a support background and good communication skills to provide front line technical support of our applications and products in the rural healthcare market of Hospitals, Clinics and Long-Term Care Facilities.

Provide technical support and information regarding the services, products or materials offered by Trubridge EHR in relation to the PACS product. They answer phones, provide troubleshooting information, report, and analyze customers' information and needs. This can include collaboration with network services, software systems engineering and/or application development to restore service and/or identify problems. In summary, they are the direct link between a company and its existing and potential customers.

An ideal candidate would:

• Be able to produce working solutions to both technical and non-technical problems that are presented.
• Be able to narrow down the root cause of issues when troubleshooting
• Begin approaching solutions to problems as the sum of multiple parts, not simply atomic tasks.
• Be proficient in applying new patterns and techniques - able to provide outside of the box troubleshooting to new problems.
• Be involved in support discussions from a technical standpoint, taking many factors into consideration.
• Be able to take on responsibilities outside of the traditional support role when necessary.
• Take initiative and demonstrates maturing troubleshooting practices

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Provide client software, server components, peripheral software and hardware support for Trubridge EHR PACS.
• Install and troubleshoot proprietary software
• Assist with network setup, security and communications.
• Support image acquisitions, storage, conversion and printing.
• Provide Windows server support and assist with data migrations.
• Support both Linux and Windows server environments, networking, file systems, and backups.
• Assist in troubleshooting escalated tickets and work with development on a resolution.
• Create a collaborative environment with other team members to ensure the team's overall effectiveness
• Identify and communicate potential risks and roadblocks
• Shows ability to meet team commitments.
• Able to use support tools on a day to day basis.
• Becoming more self-reliant, especially on team related items.

Minimum Requirements:

Education/Experience/Certification Requirements

• Bachelor's Degree in a Technical field of study or equivalent work experience
• Educational or practical work in Linux or Windows Servers, Networking, Desktop Support etc.
• Ability to be flexible and work analytically in a problem-solving collaborative environment
• Excellent communication and interpersonal skills
• Strong organizational, multi-tasking, and time-management skills
• Must be detail oriented and able to follow through on issues to resolution
• Must be able to act both independently and as a team member
• Ability to convey technical processes and terminology into easy-to-understand language.
• Willingness to learn and accept mentoring
• Carrying ~50lbs or less
• Occasional Travel – 25-40% or less

Preferred Qualifications:

• Knowledge of the HL7 / DICOM standards in theory and practice.
• Basic knowledge of current server operating systems (windows and linux), virtual environments, and networks as well as the safe handling of client hardware / software.
• Working knowledge of VPN (virtual private network) and NAT (network address translation) technologies.
• Basic knowledge of database structures and can create database queries (e.g. SQL).
• Understanding PACS integration processes with Hospital Information Systems (HIS) and Radiological Information Systems (RIS).
• Knowledge of modalities and PACS workstations

Why Join Our Team?

If you join us, you will receive:

• Work remotely with a work/life balance approach
• Robust benefits offering, including 401(k)
• Generous time off allotments
• 10 paid holidays annually
• Employer-paid short term disability and life insurance
• Paid Parental Leave