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Customer Success Manager (f/m/d)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Germany

Offer summary

Qualifications:

B2B Sales and Account Management Experience, Enterprise-Relevant Expertise with large corporations, Empathy and active listening skills, HubSpot Proficiency for sales management, Fluency in German and near-native English.

Key responsabilities:

  • Establish Horizon as a key tool for decision-making
  • Drive account expansion through upselling
  • Collaborate on strategic planning with clients
  • Manage and build client relationships
  • Monitor account performance and client value
Horizon logo
Horizon Startup https://www.gethorizon.net/
11 - 50 Employees
About Horizon
Horizon is a B2B SaaS that helps innovation, product and consumer insight teams to consumer-validate their product decisions by uncovering purchase intent from real consumers through behavioural data.
See more Horizon offers

Job description

ABOUT THE ROLE

Howdy future Horizoneer,

We are Horizon. Our behavioural research SaaS enables product, innovation, and consumer insights teams to validate product decisions by uncovering consumer purchase intent for any product decision or new product development. Do you want to know what we do before you dive deeper? Check out one of our case studies: https://pitch.com/v/bosch_smartgrow_price-test-7j2wjs

Your mission: Establish Horizon for market success prediction in global blueprint organisations by integrating our solution as the indispensable data point for all strategic product decisions.

Your opportunity: You are the first person on the ground as Account Manager #1 at Horizon, tag-teaming with our Co-Founder & CEO and working with global client companies such as BSH, Merz, Hansgrohe and more. With this position comes the opportunity to lead and build up our account management department and create a team around you in future.

This position can be filled remotely from Germany or nearby areas, as it requires occasional travel to clients or events, and most customers are currently Germany-based. And we also like to meet our teammates ????

WHERE YOU'LL ROCK THE SHOW
  • Establish Horizon as a Critical Decision-Making Tool: Collaborate with Research Management and Sales Teams to integrate Horizon into our clients’ product decisions, ensuring it becomes indispensable to their processes.
  • Drive Net Revenue Retention & Account Expansion: Identify and pursue opportunities for upselling and cross-selling to enhance usage and ARR from existing clients.
  • Strategic Planning: Collaborate with clients to understand their strategic goals and align Horizon’s offerings to help achieve them.
  • Client Relationship Management: Build and maintain strong, long-lasting client relationships as the primary point of contact for deal champions and business application owners through regular check-ins.
  • Client Advocacy: Represent client needs internally, collaborating with Product, Marketing and Sales.
  • Performance Monitoring: Track and report on account performance with our Finance Lead, ensuring clients derive maximum value from Horizon's solution.
WHAT YOU NEED TO ROCK THE SHOW
The below can seem like a lot—we get it. Don’t worry if you cannot tick all the boxes below at 100%. Besides relevant experience, we want results-driven, caring, high-integrity minds that want to give their best and grow with us!
  • B2B Sales and Account Management Experience: Proven experience managing corporate client accounts, ideally in B2B software or solution sales, with a track record of expanding and retaining business.
  • Enterprise-Relevant Expertise: Demonstrated success in understanding, mapping, managing and growing multi-stakeholder accounts with corporate clients of at least 1,000 employees.
  • Empathy: You like to make human connections, are an active listener, and can effectively understand and address stakeholder needs.
  • HubSpot Proficiency: Experience using HubSpot to manage sales and account management activities, with a knack for keeping things efficient without overengineering.
  • Fluency in German and English: Native-level German proficiency and near-native English fluency.
  • Results-Oriented Mindset: A hypothesis-based work approach focusing on achieving results with your client accounts.
HOW WE SUPPORT YOU:
  • Collaboration with Leadership: Direct insights and mentorship from our Co-Founder & CEO Daniel (https://www.linkedin.com/in/danielputsche/) to accelerate your development.
  • Client Engagement: Opportunities to build relationships with key stakeholders at globally leading consumer companies.
  • Remote Work Flexibility: You can work from anywhere in Germany or nearby areas. The role will require occasional travel to clients or events for real-life meetings, as most current client accounts are based in Germany.
  • Comprehensive Package: Competitive remuneration, 31 days of vacation, regular company offsites, any hardware you need to rock the job, and more.
  • High-Impact Environment: A fast-paced, data-driven work culture encouraging rapid learning and growth.
THIS JOB MIGHT NOT BE FOR YOU IF...
  • You have no interest in market research
  • You need micro-management to work effectively
  • You are not a self-starter with a proactive attitude
  • You prefer freelance work over a full-time position
  • You are unwilling to travel occasionally for the job
OUR HIRING PROCESS:
  • For information on our hiring process, check this out.
  • Dive deeper into our vision, mission and core values here.
DISCLAIMER
Horizon is an equal opportunity employer, which means we do not discriminate based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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About us
Missing consumer needs accounts for an estimated trillion dollar per year burn, being the #1 reason for consumer product failure. We want to change that with our B2B SaaS and enable product, innovation and consumer insights teams to consumer-validate product decisions with purchase intent insights.
 
Our clients are leading global organizations across various consumer segments. By conducting behavioural research with Horizon, clients decrease uncertainty for their product decisions by uncovering purchase intent for different product decisions and figuring out the best approaches for positioning, price range, and brand fit to nail their Go-to-Market.
 
We believe that different minds and cultures can achieve great things. This is why we are remote-first while we are working on building different hubs in locations where our existing team members already are, so you can still meet up with your mates for work while enjoying the flexibility of remote working.

Interested? We got you! Dive deeper into our vision, mission and core values that we worked out together here.
 
Horizon is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
EnglishGermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Account ManagementSpeech FluencyPerformance AnalyticsSmall Business SalesCustomer Relationship Management

Other Skills

  • Results Focused
  • Empathy
  • Strategic Planning
Are you interested?

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