Customer Success Manager

What we're looking for

Our business is growing fast, so we're expanding our customer success team! The ideal candidate has exceptional work endurance, embraces working in a fast-paced, unstructured environment, and is looking for an opportunity to work directly with the biggest brands across Fortune 500 and Web3. We’re remote-first, hire all across the US, and regularly host in-person social events!

We’re looking for evidence of outstanding ability and hustle. Specifically, it helps to have:

• 3+ years of CSM or AM SaaS experience, with a strong preference for legal or cybersecurity.

• Ability to understand and speak the language of sophisticated customers operating in legal or cybersecurity.

• Passion for building strong relationships with customers.

• Willingness to be scrappy and assist with customer success and/or sales operations; e.g. setting up and monitoring customer trials, staying on top of on our various customer communication channels (Slack, Telegram, Discord, etc.).

About us

Doppel is the leading solution in modern digital risk protection for trusted brands. Our state-of-the-art AI scans over 10 million entities daily across the web, dark web, social media, and app stores, offering unparalleled breadth in detecting digital threats, including piracy, counterfeiting, phishing scams, executive impersonators, and more. Seamless integrations with domain registrars, web hosts, browsers, social media platforms, and digital marketplaces power real-time, continuous, and automated protection, making Doppel the best defense for trusted brands, from startups to Fortune 500 companies.