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Dutch Speaking Quality Assessor (BPO/Contact Center)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
South Africa

Offer summary

Qualifications:

Must be able to communicate proficiently in Dutch, Matric/Grade 12 (Essential), Quality background (Essential), BPO background 1 Year +, Customer service orientated (Essential).

Key responsabilities:

  • Complete quality checks and monitoring
  • Provide insight on trends and solutions presented in a structured way
  • Ensure high standards in Quality are met and exceeded
Black Pen Recruitment logo
Black Pen Recruitment TPE https://blackpenrecruitment.com/
2 - 10 Employees
About Black Pen Recruitment
Black Pen Recruitment is the leading recruitment agency in fintech and cryptocurrency across Africa. From our headquarters in Cape Town, South Africa, we've been at the forefront of specialised recruitment since 2012, carving out a distinct niche in the landscape of financial technology. Our success story is rooted in our ability to identify top-tier talent and match them with leading companies in the industry. With over 180 clients worldwide and over 120,000 candidates in our database, we've built partnerships with Startups, Scale-ups, SMEs, and Corporates, driving growth and innovation every step of the way. We have also expanded our reach into key sectors including e-Commerce, Digital Banking, SaaS, Tech, and Travel/Tourism. Black Pen Recruitment stands as a dedicated partner in growing your team, with over a decade of experience. Driven by a vision to bridge the gap between talent and opportunity in the growing fintech and cryptocurrency sectors, we've built a formidable team of internationally trained recruiters who share a passion for excellence and dedication. With a strategic presence in Malta, we have established a global footprint, nurturing relationships with clients worldwide. Our journey has been defined by navigating the frontier of finance and technology, driving excellence in every partnership we forge.
See more Black Pen Recruitment offers

Job description

Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting-edge, digitally-powered services designed to help some of the world’s most prestigious brands optimize their operations. By leveraging their expertise in advanced technology and deep industry knowledge, they streamline business processes in ways that are both meaningful and sustainable, driving long-term success for their clients.


Role Overview:

Working as a Quality Analyst within the post the campaign holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded.


Job Type: Full-time/Permanent

Location: Cape Town

Workplace: Onsite


Requirements

  • Must be able to communicate proficiently in Dutch
  • Matric/Grade 12 (Essential)
  • Quality background (Essential)
  • BPO background 1 Year +
  • Customer service orientated (Essential)
  • Leadership experience (Advantage)
  • No outstanding performance management
  • Solid understanding of how Quality can influence achievement of business objectives
  • Have an excellent command of the English language
  • Strong motivational skills to develop people’s attitudes and skills
  • Excellent communication skills to impart knowledge and information
  • Committed, enthusiastic, positive and resilient
  • Able to cope in a high-pressure environment
  • Comfortable with adapting to fast paced change
  • Accuracy and speed
  • Presentation skills to report statistical information and conduct team briefs
  • High level of numeracy and literacy
  • Ability to take on new challenges and ideas
  • Excellent communication skills both written and verbal
  • Sound coaching skills
  • Ability to undertake statistical analysis
  • Confident and capable of communicating with client and team members
  • Highly organized with the ability to meet deadlines
  • Ability to cope under pressure

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Utilities BPOStatistical AnalysisPresentation TrainingPerformance Management

Other Skills

  • Adaptability
  • Communication
  • Motivational Skills
  • Resilience
  • Literacy
  • Organizational Skills
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