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Customer Service Rep (ASAP Starter - Work From Home)

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

Proven customer service experience in healthcare/aesthetic clinic, Strong organizational and multitasking skills, Excellent communication and interpersonal skills, Proficiency in Microsoft Office Suite, Gmail, clinic software.

Key responsabilities:

Manage clinic inquiries and scheduling
Handle client interactions professionally and empathetically
Assist with marketing and administrative tasks
Coordinate with suppliers and service providers
Support clinical staff and maintain client records

SkyeDesk Scaleup https://www.skyedesk.com/

51 - 200 Employees

See more SkyeDesk offers

Job description

This is a remote position.

About the Client:

The client’s a leading male aesthetic clinic dedicated to providing top-quality services to our clients. Our clinic offers a range of treatments designed to enhance and maintain the appearance and well- being of our male clientele. We pride ourselves on our professional and welcoming environment, ensuring every client feels comfortable and cared for.

We are seeking a dedicated and enthusiastic Customer Service and Administrative Assistant to join our team. The ideal candidate will be responsible for delivering exceptional customer service and performing various administrative tasks to support the clinic's operations. This role is vital in ensuring a smooth and positive experience for our clients from the moment they contact us to their post-treatment follow-up.

Job Responsibilities:

Answer phone calls, emails, and online inquiries promptly and courteously.
Schedule appointments and manage the clinic's calendar.
Provide clients with information about treatments, pricing, and clinic policies.
Chase clients through various methods and follow up strategically
Handle client concerns and complaints with empathy and professionalism, escalating issues to the Clinic Manager when necessary.
Manage client records and ensure all information is accurately entered and up-to-date in the clinic's database.
Process payments, handle billing inquiries, and manage inventory of office supplies.
Assist with marketing efforts, including social media management and creating promotional materials.
Coordinate with suppliers and service providers to ensure the clinic's operational needs are met.
Prepare reports and documentation as required by the Clinic Manager.
Support the clinical staff with administrative tasks as needed.

Requirements

Proven experience in a customer service role, preferably in a healthcare or aesthetic clinic setting.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Gmail and familiarity with clinic management software.
Knowledge in Phorest (Management Software) and Deputy (Scheduling software)
Ability to handle sensitive information with discretion and maintain client confidentiality.
Can interact within the team and work well with others

Benefits

Salary: Php 25,000 - 45,000

Permanent Work from Home, work in the comfort of your home!

Independent Contractors Set-up, you can enjoy your salary in full.

About Skye Desk:

Skye Desk is a fast-growing global remote staffing company headquartered in Australia. The exciting new brand is an extension of a leading Australian recruitment company expanding into the global outsourcing market with the view of significant growth and expansion over the next 24 months. The business is committed to continuous improvement of its people and pride itself on employee engagement development.

Salary:

25,000 - 45,000