Czech Speaking Customer Service - Remote in Greece

Join Patrique Mercier Recruitment JP as a Czech-speaking customer service representative and embrace the opportunity to work remotely from the beautiful landscapes of Greece! This role allows you to provide exceptional support to Czech-speaking clients while enjoying the flexibility of a remote work environment. In this position, you will assist customers with their inquiries, troubleshoot issues, and ensure they receive the top-notch service they expect. If you have a passion for customer care and are eager to work with a dynamic team in the tech industry, we would love to hear from you!

Responsibilities

• Provide outstanding customer support to Czech-speaking clients through various channels including phone, email, and chat.
• Address customer inquiries and resolve issues efficiently to ensure satisfaction.
• Utilize your knowledge of the company’s products and services to assist customers effectively.
• Document customer interactions accurately in the company's CRM system.
• Collaborate with your team to enhance service quality and share best practices.
• Participate in training sessions to stay updated on new products and services.
• Provide feedback and suggestions for improving customer service processes.

Requirements

• Fluent in Czech, both written and spoken; proficiency in English is required.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to work independently and maintain productivity in a remote setting.
• Excellent problem-solving skills and attention to detail.
• Previous experience in customer service is preferred.
• Familiarity with CRM systems and customer service tools is a plus.
• A positive attitude, flexibility, and a willingness to adapt to new environments.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.