Senior Program Manager (Bilingual English/Spanish)

Position: Permanent, Full Time

Reports To: Senior Director of Worker Experience

Work Location: Remote

Start date: Salary: $89,116-$93,186

ORGANIZATIONAL BACKGROUND:

The National Domestic Workers Alliance (NDWA) is the leading national voice for dignity, respect, and recognition for domestic workers in the United States. NDWA was founded in 2007 by organizers and worker leaders in six cities representing nannies, house cleaners, and care workers, and now represents an alliance of more than 76 organizations across 22 states and 395,000 domestic workers nationally.

We envision a society where domestic work is valued as essential to our collective well-being, domestic workers are leaders in shaping the care sector, and domestic work jobs are good, economically secure jobs.

For over 15 years, we’ve worked to advance our mission by making domestic work visible. We’ve worked to pass policies that enable rights and higher wages for domestic workers across the country, changed public awareness and opinion about the dignity and value of care work, and built the capacity and leadership of domestic workers to organize and advocate for their rights.

We see the next era of our organization as an opportunity to move domestic work from newfound visibility towards transformation, and we’re ready to elevate care workers to the essential workers of the 21st-century economy.

We’re a multi-racial, multi-lingual organization building a powerful movement rooted in the human rights, dignity, and equality of domestic workers, care workers, immigrant women, and women of color.

POSITION SUMMARY:

NDWA seeks to grow our membership base and create opportunities for domestic workers to develop leadership skills and put them to use to advance the organization’s mission of winning rights and respect. In addition, NDWA is a democratic organization where members have a voice in the strategic direction and priorities, and where domestic workers are central to organizational governance. Our matrix of worker leadership includes programs for domestic workers to commit to the organization as NDWA members, to develop entry-level skills and then progress to more advanced roles in areas including outreach, enforcement of rights, strategy and campaign development and governance.

NDWA seeks a skilled, highly organized and values-aligned Senior Program Manager to coordinate worker training and programs, ensuring that our leadership pipeline can flourish and expand. Using excellent project management and popular education program design skills, the Senior Program Manager will coordinate some of NDWA’s existing political education, leadership and workforce development programs including programs for NDWA’s broad base of workers and more intensive courses for its deep core of advanced leaders. The Senior Manager will also manage the team that leads NDWA onboarding and orientation programs – both for workers who are new to NDWA and for workers who are NDWA members – and will collaborate with others to develop new programs and training agendas as new needs emerge.

The Senior Program Manager will work under the supervision of the Senior Director of Worker Experience and will supervise some members of NDWA’s worker programming staff. In addition, the Senior Program Manager will collaborate closely with NDWA’s Organizing Team, made up of 35+ local, national and digital organizers. This is a remote position that focuses on national-level programming delivered to domestic workers throughout the U.S., using online meeting and digital tools, with some in-person components.

PRIMARY RESPONSIBILITIES:

Curriculum development and facilitation

Recruit, train and support facilitation teams for existing training programs. Coordinate domestic worker facilitation teams, providing coaching and mentorship for domestic worker leaders to hone their facilitation skills
Facilitate meetings and trainings, and model facilitator best practices
Identify new programs that are needed by NDWA’s domestic worker base
Develop training agendas and materials for both online and in-person facilitation of new and existing programs

Program coordination

Coordinate program participant recruitment and communications
Record and track data on program participation
Carry out program evaluations and reporting
Coordinate partnerships with outside training vendors, including communication, scheduling and other planning
Collaborate with digital organizing and products teams to explore, practice and hone the use of digital tools for program outreach, delivery and coordination
Make NDWA’s national worker programs visible to a broad audience, both inside the organization and externally

Supervision

Supervise program staff, ensuring success in meeting workplan goals
Coordinate teams to successfully advance team goals and establish effective collaborative systems and relationships
Build lateral relationships internally in order to foster effective cross-team collaboration

Required Qualifications

Language skills

Bilingual English/Spanish, cultural competency and work experience in both languages; excellent verbal and written communication skills in both languages, including translation and interpretation skills.

Curriculum And Program Development Experience

3-5 years’ experience managing leadership development, organizer training, political education and other programs for low-wage worker organizing
Experience designing accessible programs taking into account literacy and language issues
Track record of curriculum development using popular education methodologies

Program And Team Management Experience

At least 2 years of experience as a supervisor of full-time, permanent staff
Track record of excellence in team management
Experience in managing multiple projects and tasks; excellent skills for managing timelines and coordinating dynamic teams to carry out high quality programs together
Expertise, skill, interest and commitment in doing administrative work- including office operations, communications systems, data entry, and event support
Ability to coordinate evaluations and track program successes and areas for improvement.

Digital Skills

Experience using digital tools for large-scale program delivery, including using Zoom or other platforms as training spaces, using video, chat or other tools for content delivery

Approaches to the work

Excellent relational skills: friendly, diplomatic, patient, supportive of others
Love of fast-paced environments and the ability to respond and pivot to shifting priorities;
Agreement and alignment with NDWA’s vision and values;
Understanding of issues facing low-wage workers, immigrant communities, and other communities of color;
Innovative and hungry to solve problems through creative program design
Proficiency with Google Suite, including Google Calendar, Google Docs, and Google Sheets;
Excellent attention to detail and well organized;
Ability to work well with diverse groups and populations;
Ability to work flexible hours, including working some weekends, and to travel about 20%
Ability to anticipate needs, take initiative and work independently;

How to Apply:

Please apply directly to the job posting and send resume, a writing sample in English and Spanish and answer the application questions in lieu of a cover letter. Applications will only be accepted electronically, and solicitations to individual staff are unlikely to be responded to.

Applications will only be accepted electronically, and solicitations to individual staff are unlikely to be responded to.

We value a truly diverse workforce and a culture of inclusivity and belonging. People from historically disadvantaged communities, such as Women, People of Color, People with Disabilities, and LGBTQIA+ people, are strongly urged to apply. NDWA is a union employer; this position is a bargaining unit position.

NDWA participates in the E-Verify program and is an Equal Opportunity Employer.

Senior Program Manager (Bilingual English/Spanish)

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