Principal Applications Programming Analyst

Job Description

The Senior ITSM Suite Administrator position covers computer-based information systems, software applications and computer hardware with focus on Service and Asset Configuration management, including OpenText Universal Discovery application (UCMDB/UD). In depth understanding of the OpenText SMAX SACM Module is required, extended knowledge of SMAX beyond SACM is preferable. Good knowledge of the OpenText SMAX and Operations Bridge (OpsBridge) will be of advantage. Designs, administers, develops, and maintains technology products, while using in-depth discovery expertise. May work with any business, or organization that uses ITOM technology within ITSM Suite team responsibility, and cooperates directly with internal resources, as well as with vendors who are primary providers of the solutions. Is expected to work with minimum guidance and use in-depth knowledge of Service management solutions and basic knowledge of related ITSM Suite technologies, while using best practices and knowledge of internal or external business issues to improve products, services or processes. Resource will be occasionally required to work extended hours to cover time differences with India and US, and to perform the deployments in defined maintenance windows.

Responsibilities

• Administration, operation and development of the ITOM suite of products with the main focus on Service and Asset Configuration management, including the Universal Discovery application (UCMDB).
• Implementation of the integration of UCMDB to OpsBridge, support and operation of the interface.
• Support business requirements for the technology as approved by the ITSM leadership.
• Solve complex problems while preserving the integrity of the ITSM toolset.
• Continual service enhancements, while improving the effectiveness of services and decreasing failures.
• Organizing information by studying, analyzing, interpreting, and classifying data.
• Consultation and collaboration with other technical roles, mainly with solution architects, solution owners or service owners.
• Point person for ongoing quality of all customer-specific or project-related documentation, known error documentation, and the knowledge base within the area of responsibility.
• Providing the stakeholders, the business, and the associates with information on design and overall solution in a clear and understandable manner.
• Creation and maintenance of technical documentation.
• Adhering to the DN Change management process, documenting all system changes and revisions. Accurately.
• Maintaining strict confidentially within the tools.
• Using sound judgement when making changes related to elevated administrative access.
  
  
  

Qualifications

• Professional education in Computer Science, Information Technology or Business consulting is an advantage.
• In depth knowledge and proven experience within Service and Asset Configuration management at enterprise scale.
• Strong knowledge of Configuration Management Databases (CMDB) and Configuration Management Systems (CMS).
• Long term experience with CMDB Service Modeling.
• Long term experience in implementing and configuring OpenText Universal Configuration Management Database (UCMDB) and Universal Discovery (UDI/UD).
• UCMDB and UD application deployment along with configurations like SSL, SSO etc.
• Experience in applying application patches and hot fixes.
• In depth knowledge of Agentless and Agent based discovery.
• Knowledge of Discovery Packages and Adapter Development.
• Senior level of expertise in creating appropriate UDI/UD Discovery and Integration Adapters including but not limited to: Generic Database Adapters, Java Adapters, Jython and Python Adapters, Web Services Push Adapter, XML Push Adapters.
• Experience in configuring the appropriate UCMDB Application Programming Interfaces (API) per industry standards including but not limited to: Data Flow Management Java API, Data Flow Management Web Service API, Java API, Web Service API.
• Knowledge of TQL and enrichment rules.
• Extended OpenText SMAX knowledge (Preferable).
• OpenText Connect-IT knowledge (Preferable).
• Advanced knowledge about AD, DNS, IP-ranges and DHCP.
• Knowledge of XML, Jython/Python, Java, Discovery processes, Networking, database, cluster concepts.
• Knowledge of SSH, PowerShell, SNMP, ICMP, Web Servers, Application Servers
• Knowledge about VMware and or similar virtualization platforms.
• Proven experience with root cause analyses and application troubleshooting.
• Ability to communicate fluently in the English language (speak, read, write) is a must.
• Work occasionally extended hours to cover time differences with India and US, and the deployments in maintenance windows.
  
  
  

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations