Match score not available

Customer Success Senior Manager

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Canada, California (USA), New York (USA), United States

Offer summary

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or related field., 8-10 years of experience in customer success leadership in technology-driven environment., Strong understanding of customer success metrics and their linkage to business outcomes., Excellent interpersonal, communication skills and ability to influence stakeholders., Manage and inspire team effectively in dynamic setting..

Key responsabilities:

Build and lead Customer Success Team for exceptional service.
Develop client relationships, serve as main contact for strategic discussions.
Oversee onboarding process and drive product adoption.
Advocate for customer feedback implementation, drive retention strategies.
Establish KPIs, track metrics for team performance and customer health.
Collaborate cross-functionally with Sales, Product, and Engineering teams.
Identify improvement areas, drive innovation in customer success processes.

Dynamo AI Scaleup https://www.dynamo.ai/

11 - 50 Employees

See more Dynamo AI offers

Job description

We are seeking a strategic Customer Success Senior Manager to build our Customer Success team. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.

Responsibilities

Build and lead Customer Success Team: Build and lead the Customer Success team, providing guidance and support to ensure the team delivers exceptional service and support to our clients.

Customer Relationship Management: Develop and maintain relationships with key clients, serving as the primary point of contact for escalations and strategic discussions.

Customer Onboarding and Adoption: Oversee the customer onboarding process to ensure a smooth transition from Sales to Customer Success. Implement strategies that drive product adoption and utilization.

Customer Advocacy: Act as the voice of the customer within the company, ensuring that customer feedback is heard and acted upon to improve product offerings and customer experience.

Retention and Growth Strategies: Develop and execute strategies to increase customer retention and reduce churn. Identify upsell and cross-sell opportunities by understanding customer needs and aligning them with our product offerings.

Performance Management: Establish key performance indicators (KPIs) for the Customer Success team and regularly track and report on these metrics to assess team performance and customer health.

Cross-Functional Collaboration: Collaborate with Sales, Product Management, and Engineering teams to ensure alignment between customer requirements and product development.

Continuous Improvement: Identify areas for improvement in the customer experience and customer success processes, driving continuous improvement and innovation.

Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field.

At least 8-10 years of experience in customer success or a related field, with a proven track record of leading a customer success team in a technology-driven environment.

Strong understanding of customer success metrics and the ability to link them to business outcomes.

Excellent interpersonal and communication skills, with the ability to build relationships and influence both customers and internal stakeholders.

Demonstrated ability to manage and inspire a team in a dynamic and fast-paced setting.

Proficient in CRM and Customer Success software platforms such as Salesforce or Hubspot.

Dynamo AI is committed to maintaining compliance with all applicable local and state laws regarding job listings and salary transparency. This includes adhering to specific regulations that mandate the disclosure of salary ranges in job postings or upon request during the hiring process. We strive to ensure our practices promote fairness, equity, and transparency for all candidates.

Salary for this position may vary based on several factors, including the candidate's experience, expertise, and the geographic location of the role. Compensation is determined to ensure competitiveness and equity, reflecting the cost of living in different regions and the specific skills and qualifications of the candidate.