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Senior Customer Success Specialist (m/f/d)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Germany

Offer summary

Qualifications:

3+ years in customer success, B2B Saas, Strong project and communication skills.

Key responsabilities:

Onboard and support enterprise customers
Design account development strategies
Maintain customer relationships
Project management throughout customer journey
Advocate for customers internally

Flip https://www.getflip.com/

51 - 200 Employees

See more Flip offers

Job description

Empowering every employee.

Our mission is to be the world's most used employee app by changing the way frontline employees work.

At Flip, we have a clear goal: to revolutionize the world for frontline workers and give them a voice. Become a Flip Game Changer and work with an unbeatable team to ensure that all employees, no matter where they work, have access to their company's internal information. If you're ready to make an impact and shape the work lives of millions of people, then you've come to the right place!

Job Description

You are a passionate Customer Success Manager and love to have direct contact with customers from different international industries? Do you see identification with our product as your top priority? Your enthusiasm is contagious? If you say "yes" three times, we should definitely get to know each other.

At Flip, you can expect a Customer Success department that is divided into CS Management, Support and CS Engineering. This enables us to offer our customers an optimal experience and find the right answer to every question. As part of a dedicated CSM team, you will proactively ensure that our customers are successful and satisfied and realise the full potential of their Flip app.

What you can expect from us

Independently onboard and support our strategic Mid-Market & Enterprise customers to ensure successful implementation and scaling of our solutions.
Design and implement customer-specific account development strategies to become the world's most used employee app and revolutionise the way frontline workers work.
Build and maintain sustainable, trusting and successful customer relationships.
Project management throughout the entire customer journey, including planning, implementation and monitoring of projects as well as coordination with internal and external stakeholders.
Active involvement in shaping and continuously optimising our Customer Success area with the opportunity to take responsibility for internal projects, teams or the development of new best practices.
You are the internal advocate of our customers to the other teams such as Product and Engineering and thus contribute to the continuous development of our product.

What you bring with you

At least 3 years of professional experience in customer success, consulting, account management or project management, preferably in a B2B SaaS scale-up.
Sound project management skills with a talent for prioritisation
You have strong communication and empathy skills in dealing with customers: the ability to proactively manage customer expectations, recognise their needs and translate them into action.
You are used to working in an energetic and dynamic environment and managing multiple projects and processes in parallel
You are a charismatic and customer-centric team player who inspires internal and external stakeholders with an entrepreneurial mindset, but also with a practical hands-on mentality
Excellent communication and presentation skills in German and English round off your profile

Additional information

What we offer you...

Home Office Friendly: Decide for yourself where you want to work every day.
Modern city offices in Stuttgart and Berlin or 100% remote: Both are possible with us, we at Flip have a hybrid work model.
Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing.
Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere.
Be part of something bigger: You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed.
Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters.
Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview.

At Flip, everyone is welcome - no matter what gender you identify as or how old you are. Sexual identity, origin, religion, world view and disabilities do not influence your potential job at Flip. The most important thing is that YOU fit in!