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Customer Success Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

1-3 years customer success experience, Excellent communication skills, Technical knowledge in cyber security, Ability to build rapport.

Key responsabilities:

Ensure smooth on-boarding
Champion product adoption
Maintain high NPS
Handle renewals
Translate customer requirements

Astra Security

51 - 200 Employees

See more Astra Security offers

Job description

This is a remote position.

Role Overview:
We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform.
The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.

Roles & Responsibilities:

Ensuring a smooth customer on-boarding.
Championing product adoption.
Maintaining high NPS.
Ensuring renewals of the accounts assigned to you.
Understanding customer requirements and translating them into deliverables.
You will be attending to customer emails and phone calls on a daily basis.
You will be looking after stakeholder management between various teams and customers.
Experience working with brand image and promoting value through customer experience.
Building a rapport with the customers.
You will be up-selling and cross-selling complementary Astra products.
You will be ensuring timely delivery by communicating across teams.
Diligently maintain customer success platform.

Requirements

1-3 years of experience in customer success.
Health Insurance for you and your spouse.
Excellent written and verbal communication skills
Technical knowledge required to work in a cyber security organization’s customer-facing role
Ability to build rapport with the stakeholders
Willingness to work in a remote setup

Benefits

Embrace the cosy remote work lifestyle.
Health Insurance for you and your spouse.
Feel the startup adrenaline pumping through your veins.
Your brilliance showcased to thousands of eager readers and users.
Revel in our open, growth-centric ambiance; it's like a digital playground.
Dive deep into the captivating world of cybersecurity.
And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.