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IT Servicedesk Coordinator Amsterdam MAX EUR61K

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Experience with service management tools, Knowledge of ITIL and project management.

Key responsabilities:

  • Run an efficient ISD department ensuring high incident resolution rate
  • Lead support engineers, external vendors, and infrastructure while ensuring customer satisfaction
  • Manage all incoming requests from internal and external customers and improve service desk portal
Futures Works Global logo
Futures Works Global Human Resources, Staffing & Recruiting SME https://futures.works/
11 - 50 Employees
See more Futures Works Global offers

Job description

We work together with our client in the same system - your application will be seen by them immediately.

Our client is an online platform that functions as link between the financial needs of entrepreneurs, without the intervention of a bank. 

On the one hand, entrepreneurs make money available to the platform in exchange for returns and on the other side, entrepreneurs can borrow this money to invest. This company monitors the balance between supply and demand, qualifies the participants, and ensures that the money goes back and forth safely and quickly. The IT Service Desk coordinator is responsible for running a smooth ISD

What will you do?


In your role, you are responsible for running a smooth ISD department  where 95% of all incidents are solved within 2 days, where problems are defined accurately and added to the right Product Owners backlog. 

You are in the lead of the Support Engineer, external IT vendors and IT 
infrastructure and you are responsible for the customer satisfaction. As the 
IT Service Desk coordinator you take an end-2-end responsibility for the 
Internal Service Desk the company where you manage all incoming 
requests form both internal and external customers.

Jira ticketing system
. You will be improving the service desk portal, 
escalation procedures and communicating ticket statuses with external 
stakeholders, Product Owners, Development teams and DevOps engineers.

You are:


Awesome with Service management tools, ITIL, Project management, speak English.

Would be nice if you have affinity with FinTech and Cloud Computing. Kudos for Leadership skills and desires.

Business Intelligence interest is a great asset.

Apply now, and we will be in touch within 24 hours

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Leadership Development

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