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B2B Key Account Manager - CDD (1 year)

86% Flex
Full Remote
Mid-level (2-5 years)
  • Remote from:Europe
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B2B Key Account Manager - CDD (1 year)

86% Flex
Remote: Full Remote
Experience: Mid-level (2-5 years)
Work from: Europe...

Offer summary

Qualifications:

3-5 years account management experience, Excellent communication skills in French and English.

Key responsabilities:

  • Manage corporate customer relations independently
  • Coordinate customer loyalty, development, and support
  • Produce detailed reports on actions taken
  • Collaborate with sales team on development opportunities
BlaBlaCar logoIcon for a company verified by Jobgether
Match workingIcon for a company verified by Jobgether
BlaBlaCarMobtech : Mobility + TechnologyUnicorn

https://www.blablacar.com/

501 - 1000 Employees
HQ: Paris

Job description

Logo Jobgether

Your missions

About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

BlaBlaCar Daily is BlaBlaCar’s Business Unit within BlaBlaCar dedicated to short distance (less than 80 km distance) carpooling and in particular work to home commute. It is operated with a dedicated mobile application and brand. Strengthened by the acquisition merger of Klaxit in April 2023, short distance carpooling usage is growing rapidly (+60% volume usage YoY in 2023), in collaboration with local collectivities (B2G) and private employers (B2B) co-financing partners.

As the B2B Key accounts manager at BlaBlaCar Daily, you will be responsible for customer relations with a growing portfolio of corporate customers, which you will manage independently. Working directly with the decision-makers at our customers' sites, you will be responsible for all post-sales relations, with the aim of achieving the best possible results with employees and ensuring the long-term viability of the solution with our customers.

Your responsibilities
  • Ensure the loyalty and development of the customer portfolio by building up a relationship of trust, as a single point of contact
  • Monitor and advise our customers on the actions to be taken, in line with their budget and the usage statistics provided by BlaBlaCar Daily
  • Coordinate the implementation of these actions: communication with employees, organization of physical events, advice on the company's HR policy
  • Be a driving force behind the customer support plan: we are looking to strongly encourage usage & the number of trips done per company 
  • Produce high-quality reports on actions taken, problems encountered and best practices observed
  • Work with the sales team on development opportunities and the Sales Operations managers and make sure your clients needs are up to date in all our tools (CRM ERP etc) 

  • Your qualifications
  • You have 3-5 years of experience in account management, customer success or similar role
  • You have excellent communication skills (written and oral), presentation skills and enjoy building relationships and sharing and learning from others
  • You are very organized, results-driven, and are able to prioritize in a changing environment
  • You are fluent in French (written and spoken) and full professional proficiency in English
  • Fit with our BlaBlaPrinciples
  • Ability to take ownership, aligned with business priorities  

  • If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application

    What we have to offer
  • Full remote possible in the country of employment
  • 4 additional weeks on top of legal maternity leaves
  • Financial support for home office equipment
  • Minimum 25 days holiday per year
  • Local meal plan policy (Swile card)
  • 50% transportation paid (Forfait Mobilité Durable)
  • Free unlimited carpooling & bus rides
  • Personal growth via trainings, mentorship, and internal mobility programs
  • Regular team building events
  • Mental health support through Moka.care
  • 1 day off per year to test our product
  • Annual budget for Sport & Cultural activities (180EUR reimbursed)

  • Interested in joining the ride?
  • a 45-min video-call with your Talent Acquisition Manager Marieta Tonoyan to get to know you, understand your career expectations and answer your questions
  • a 60-min video-call with our B2B Account Team Manager, Philippine Heron 
  • a fully remote exercise to evaluate your technical skills
  • a 45-min video-call to discuss about your exercise 
  • a 45-min video-call with the team for vision fit and rounding off the process

  • Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.
    BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.
    See more

    Required profile

    Match working

    Experience

    Level of experience :
    Mid-level (2-5 years)
    Industry :
    Spoken language(s)
    Check out the description to know which languages are mandatory.
    Match working

    Hard Skills

    Soft Skills

    • Excellent communication skills
    • Results-driven and organized

    Flexibility policy @BlaBlaCar

    Remote policy

    BlaBlaCar has a totally flexible remote working policy open to all employees. It gives everyone the freedom to come to the office as often as they like, from several times a week to once a month, with a dedicated budget depending on their situation.

    Remote onboarding at BlaBlaCar

    At Blablacar, you decide where you work. You can come to our office in Paris, stay home or work from wherever work best for you, within the Blablacar locations (France, Spain, Ukraine, Poland & Brazil)

    Discover more about BlaBlaCar’s flexibility policy

    Flexibility @BlaBlaCar
    top_100_img

    Fully Flexible Working Hours
    Extra Holidays
    Extra Parental Leave

    Remote tools

    Slack

    Benefits offered by@BlaBlaCar

    📈Stock Option
    🥊Digital Coaching
    🥪Daily Lunch / Meal Card
    🏋️‍♀️Gym reimbursement
    👨‍🏫Mentorship programs
    🚗Mobility Allowance
    👶Parental perks
    🩺Private Health Insurance
    🖥Remote allowance
    🎉Seasonal social events

    Relocation allowance

    Discover more benefits on BlaBlaCar's company page

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