Senior Analyst, Enterprise Analytics

Job Description

We are looking for someone with a passion for data and the drive to deliver data solutions and business insights with the Enterprise Analytics team at Zendesk. Your job as an SenioAnalyst, Enterprise Analytics is to deeply understand the current data pain points of GTM teams e.g. Sales, Success, Marketing within Zendesk and build beautifully simple visualizations, tools, and analysis that will significantly improve the way these teams engage with our customers. This role reports to the Senior Manager, Enterprise Analytics supporting GTM teams and will be a key team player within the Enterprise Data & Analytics team. 

What you get to do every day:

• Develop a strong partnership with key stakeholders within the GTM teams and thoroughly understand their business strategy and operational objectives 

• Improve business and operational efficiency by developing, automating, and maintaining scalable processes, tools, and dashboards

• Enable the GTM teams and EDA team members by developing easy-to-use tools and easy-to-understand training and documentation

• Identify areas for process optimization using actionable analysis and develop compelling insights and recommendations for GTM leadership

• Develop SQL queries and perform analysis to understand trends in customer experiences and business health performance

• Work with large amounts of data from many data sources and develop subject matter expertise on how it all connects together and relates back to the customer 

• Measure and track efficiencies gained and ROI realized as a result of improving the way the organization engages with our customers

What you bring to the role:

• BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science

• Excellent SQL skills a must (experience with BigQuery a plus)

• True passion for data and analytics and the value of data-driven decision making

• Experience with Tableau or similar data visualization tools highly preferred 

• An analytical mindset, with the intellectual curiosity to search for context and insight behind the numbers paired with a strong business acumen

• Able to tell a visual story that leads to results and decision making

• Team player with strong relationship building, communication and presentation skills 

• Experience working in an Agile/Scrum development environment a plus

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Poland annualized base salary range for this position is zł141,000.00-zł211,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.