About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀
We’re looking for a super-skilled Support Team Leader. Someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead — let’s get in touch 👇
What you’ll be doing
Managing and leading a team of employees
Communicating company goals, safety practises, and deadlines to the team
Motivating team members and assesses performance
Helping management, including hiring and training, and keeps management updated on team performance
Communicating concerns and policies among management and team member
Searching for process/procedure optimisation and work improvement of the team
Meeting company SLAs
Performing effective people management (one-to-ones, coaching, career development)
Supporting management with hiring processes and new team member training
Monitoring and controlling the daily/weekly operations, ensuring timely reaction to different situations
Performing deep-dives on SLAs and provide RCA/trends/actions for their improvement
Challenging process/procedures in context of continuous improvement
Acting as point of contact for any internal and external escalations
What you'll need
Fluency in English and at least one other European language
Prior customer support experience
1+ year of experience in managing a team (5 -10 FTEs)
Experience in leading on a project
Exceptional understanding of customer service, technical issue resolution, and support best practices
Empathy and love for helping people
Excellent attention to detail and analytical skills
Driven, self-motivated, and highly flexible team player attitude
Self-learner, independent problem-solver approach
Bachelor's degree or equivalent
Proven record of improving SLAs for support teams
Experience working with data analysis and dashboards
Exceptional communication skills, great numeracy, and IT skills
Compensation range
Lithuania: €2,600 - €2,800 gross monthly*
Other locations: Compensation will be discussed during the interview process
*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.