Ready to embark on a journey where you can channel your passion for sales and customer service? Join our team as an Outbound Sales and Customer Service Representative for one of the leading cruise line companies!
In this role, you'll engage customers over the phone and via email, promoting our thrilling cruise vacation packages while ensuring every interaction is infused with exceptional service. If you possess a talent for building relationships and have a track record of achieving sales targets, we want you on board!
About PrimeSync Solutions
PrimeSync Solutions is a fast-growing Business Process Outsourcing (BPO) company that excels in delivering innovative solutions to our clients. Committed to excellence, we are seeking experienced Customer Service Representatives to provide exceptional customer service solutions tailored to meet the unique needs of our esteemed client in the hospitality industry.
About the Job:
Are you someone who thrives on the thrill of sales and delights in providing exceptional customer service? Join our team as a Spanish Bilingual Outbound Sales Representative and Personal Vacation Planner for one of the leading maritime tour companies! In this role, you'll engage potential customers over the phone and via email, promoting our exciting cruise vacation packages while ensuring a seamless booking process and addressing customer inquiries. If you possess a knack for building relationships, coupled with a proven ability to achieve sales targets, and you're ready to make a difference in the travel industry, apply now and embark on a rewarding career journey with us!
Key Responsibilities:
Conduct outbound calls to potential customers to promote cruise vacation packages.
Provide personalized recommendations and assistance to customers based on their preferences.
Build rapport with customers to understand their vacation needs and preferences effectively.
Utilize persuasive selling techniques to encourage customers to book their dream cruise.
Respond to customer inquiries and provide exceptional customer service throughout the booking process.
Follow up with customers via email to provide additional information and support.
Demonstrate consistent and reliable performance, meeting or exceeding sales targets and customer service metrics.
Maintain accurate records of customer interactions, sales transactions, and service requests in the CRM system.
Stay informed about the latest cruise offerings, promotions, and industry trends.
Requirements:
Native or near-native fluency in Spanish, coupled with fluent English proficiency, and excellent verbal and written communication skills in both languages.
Proven experience in outbound sales and customer service, preferably in the travel or hospitality industry.
At least 1 years of experience in sales in the BPO/Call Center industry.
Strong interpersonal skills with the ability to build rapport and establish trust with customers.
A natural affinity for achieving sales targets, with a record of consistent performance.
Exceptional negotiation and persuasion skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in using CRM software and other sales/service tools.
Technical Requirements/Work Tools Requirements:
No Chromebooks, must have your own laptop or PC
High-speed internet connection.
Benefits:
Competitive salary
100% Remote work set-up.
Opportunities for professional development and career growth.