Role & Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Aid in product design and product development.
- Establish Customer Support Practice.
- Provide Technical and Product Support
- Enhances Customer training
Minimum Qualifications :
- 3-5+ years of experience in Customer Success role.
- SaaS and E-commerce experience is good.
- Hands on experience in channel & operations management.
- Experience in Philippines market is good.
- Ability to work with the global team in different geographies, cultures, and time zones to solve customer problems and escalate as necessary
- Hands on experience in some CRM tools.
- Good experience in Customer success, consulting, business development or any sales role.
- Hands on experience in Project Management.
- Ability to handle contract management.
- Proficiency in Customer Retention and deliver customer success.
