One Call Concepts, Inc. has been providing fully outsourced, end-to-end management of one call notification centers across the United States for over 30 years. We are the one call industry’s most robust service provider, and we work in close partnership with more than a quarter of the nation’s state one call notification centers to keep innovating as trends emerge and technologies evolve. We were one of the first companies to provide turnkey one call center management, on the forefront of an emerging nationwide system for providing more effective utility damage prevention three decades ago. Since then, we have been an influential leader, developing new technologies and processes that have set the standards for one call centers everywhere. Our unique approach is based on close partnerships with our customers and building a strong network of one call notification centers that benefit from one another’s innovations. When safety is on the line. www.occinc.com

Job description

Summary or overview of job duties:

Starting pay rate is $19.

Full and part-time shifts available.

All classroom training is full time (M-F from 8:30a-4:00p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote indefinitely. Everyone should plan to be in the office for at least 1 month.

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.

Requirements

Essential duties and responsibilities include but are not limited to the following:

Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
Process web tickets and respond to web chat requests
Monitor EIs and call out backup messages as necessary
Present and discuss the products and services of the company to customers
Perform other duties as assigned

Job requirements