Offer summary

Qualifications:

Experience in mobile device and service support is desired., Proficiency in Microsoft 365 applications, including Word, Excel, and Outlook., Familiarity with Zendesk is preferred., Strong attention to detail and ability to manage multiple responsibilities..

Key responsabilities:

Provide 1st line support through inbound calls, chats, emails, and tickets.

Maintain and resolve incidents and tickets on a daily basis.

Collaborate with the Service Operations Team for customer onboarding and escalations.

Ensure a high quality of service in all customer interactions.

Job description

Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability.

JOB SUMMARY

Calero, the leading technology expense management solution for complex enterprises, is looking for a Customer Service Representative in their UK locations or remote. Reporting to the Mobility Support Manager, you will support end-users to process their requests for mobile services directly with vendors across the world in a call-center and support environment. In addition, you will provide 1st, and where necessary, 2nd line support to our customer’s end-users for support on the mobile device.

ESSENTIAL JOB RESPONSIBILITES

Provide 1st line support via inbound phone calls, chats, email and tickets
Maintain and resolve incidents and tickets daily
Maintain a high quality of service on the phone and through email/chat
Partner with the Service Operations Team on customer onboarding and escalations

EXPERIENCE

Mobile Device and Service Support experience desired
Experience with Zendesk preferred
Ability to utilize knowledge base to provide support to customers
Proficient in Microsoft 365 (Word, Excel and Outlook)

SKILLS

Attention to detail
Agility to fast paced environment
Ability to prioritize and manage multiple responsibilities
Demonstrates a sense of urgency and ability to meet deadlines
Japanese language (verbal and written) skill desired

COMPETENCIES

Excellent verbal, written, and non-verbal communication skills
Lead by example by maintaining strong ethics, values, trust, and integrity
High emotional intelligence and critical/forward thinking
Action oriented, results driven, and ensures accountability
Customer Focused
Quality decision making
Analytical skills
Organizational skills and planning/priority setting
Excellent ability to work collaboratively and confidentially with all levels in the organization

BENEFITS

Private Healthcare for you and your immediate family
Gym Membership at Nuffield Health or equivalent
Life Insurance (pay out being 4 times your salary)
Competitive Paternity and Maternity Package
Team Building Budget and Employee Events
Office Drinks, Snacks, Coffee etc.
Volunteer Day
Flexible Bank Holiday Policy

PLEASE NOTE: Our mobility support team is open 7 days a week, 365 days per year, between the hours of 08.00am – 21.00pm weekdays, and 08.00am – 20.00pm at weekends. Your shift rotation will fall within these time frames and whilst there are a variety of full-time shift patterns on offer – for example, 8.5 hours, 10 hours or 12 hours – please be aware that these are also subject to change. Rest assured however that you’ll get 30 days’ notice prior to any changes

Please note that candidates must have the right to work in the UK now and in the future as Calero are unfortunately unable to sponsor visa applications or take over sponsorship of an employment visa at this time.

Required profile