Portuguese-Speaking Customer Service Representative

Job Title: Portuguese-Speaking Customer Service Representative
Location: Athens, Greece (Remote within Greece)
Start Date: 17.03.202521.03.202504.04.2025

Job Overview:

We are seeking a dedicated and enthusiastic Portuguese-speaking individual to join our customer service team. This role is remote within Greece, offering flexibility and an opportunity to work from home while providing exceptional customer support to Portuguese-speaking clients. You will play a key role in ensuring customer satisfaction by addressing inquiries and resolving issues promptly and professionally.

What You Will Do:

• Provide customer service via phone, email, and chat in Portuguese
• Resolve customer issues efficiently, ensuring high satisfaction levels
• Respond to customer inquiries in a timely and professional manner
• Collaborate with other team members to improve service delivery
• Work in a fast-paced environment, maintaining attention to detail
• Adapt to rotational shifts if needed and work from home within Greece

What You Will Bring:

• Fluency in Portuguese (spoken and written)
• Strong communication skills in English (C1 level)
• Problem-solving skills and a customer-first approach
• Ability to work independently, as well as in a team
• Basic computer skills and ability to work with technology
• Flexibility to adapt to different shifts if required

Benefits:

• Competitive salary
• Health insurance benefits
• Meal and transport allowances
• Work from home flexibility (remote role within Greece)
• Vibrant work culture
• Career growth and professional development opportunities

Required Documents:

• EU ID
• Residence card
• Manifestação de Interesse
• Visa (if applicable)