Offer summary

Qualifications:

Bachelor’s degree in biology or related field preferred, Minimum 1 year experience in sales support, inside sales, or customer service.

Key responsabilities:

Communicate with customers through various channels and handle inquiries efficiently

Build strong relationships by providing innovative solutions and exceptional customer service

Collaborate internally to ensure prompt resolution of customer requests

Assist in generating sales leads from customer interactions and contribute to marketing campaigns

Job description

The company is a worldwide leader in developing and manufacturing recombinant proteins. We are committed to excellence in providing quality products and services and accelerating the process of target therapeutic development. We are looking for an Account Manager to support sales and customer service in the Euro region. In this position, you will ensure that all customer needs are promptly addressed while exercising the highest level of customer service. A qualified candidate must have passion for excellence and be eager to advance in high energy and goal driven culture.

Responsibilities

Confer with customers by phone, email and live chat in a timely, friendly and professional manner and provide information about products and services, take and enter orders, and obtain details of inquiries or comments.
Build a rapport and long-lasting relationship with customers and provide innovative solutions to their needs and challenges along with exceptional customer service experience.
Collaborate with internal functions to ensure customer requests and questions are handled appropriately and promptly.
Take ownership of customer database; research accounts, identify key players and generate interest
Solicit with commercial team sales leads from customer phone calls.
Assist with marketing data collection and campaigns.
Perform customer support projects and other duties assigned.

Requirements

Qualifications

Bachelor’s degree required, biology or related discipline preferred
1+ year of experience in sales support, inside sales, or customer service required
Outstanding organizational skills with the utmost attention to detail
Exceptional communication skills and professional presence
Innovative problem solver, results minded and solution focused
Effective team player with the ability to work independently
Highly organized and able to efficiently multitask
Passion to positively promote and drive success on company initiatives
As an international company, we require English as an asset. Knowledge of French or German is an advantage.