Customer Success Manager in the USA (SaaS Product Vertical)

Job brief

Our client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services.

As its products become increasingly popular with global customers, our client plans to recruit experienced customer success managers in key countries.

The main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users). You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product.

Job Highlights:

• An interesting and ambitious role in a successful international company.
• Product portfolio with advanced technology, reliable quality, and brand influence.Provide competitive salary that matches experience and position.

Responsibilities

• Drive the successful adoption and onboarding of the  services to help customers realize the business value of our partnership and offerings.
• Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation.
• Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
• Coordinate internal resources to support product delivery, implementation, and deployment.
• Identify and analyze customers needs to help the internal team improve product offering.
• Output and share customer success stories and best practices in the industry.
• Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers.

Requirements

• Bachelor degree or above;
• At least 5 years of B2B customer success 、customer service or account management experience in  SaaS related fields;
• The deep understanding of the beauty industry is preferred;
• Bilingual in English and Chinese is preferred;