Client Service Analyst

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. **

To excel as a Client Service Analyst, you will:**

• Serve as the primary point of contact for client service requests and issues.
• Build and leverage beneficial relationships internally.
• Effectively synthesize information both in writing and verbally.
• Demonstrate resilience and sound judgment in addressing business challenges.
• Engage with clients in a service-oriented manner to address content deliverables.
• Possess strong project management and process skills.
• Collaborate effectively with virtual and diverse teams, including the Global Operations Center (GOC).
• Demonstrate excellent communication and interpersonal skills.
• Learn and utilize various computer software, with a focus on MS Excel.
• Escalate issues to the appropriate parties as needed.

Job Responsibilities

• Manage content delivery for clients, ensuring client satisfaction.
• Support revenue growth through high-quality service delivery and data.
• Coordinate and execute ongoing analytic and ad-hoc requests.
• Collaborate closely with clients to produce ad hoc reports and presentations for strategic and tactical applications.
• Utilize strong analytical skills to consult with client sales, category management, and brand and trade marketing groups.
• Identify and develop service opportunities with clients.
• Apply creativity in identifying new techniques and processes.
• Establish and track critical metrics to measure progress against quality initiatives.
• Develop and maintain strong, collaborative relationships with ITO and Delivery teams.
• Serve as a liaison with Global Operations Center teams.
• Ensure high-level coordination between Business Development and Client Insights (including GOC).

Requirements

• 3+ years of direct client-facing experience in Consumer Packaged Goods (CPG), Manufacturing, or Retail industries.
• Demonstrated expertise in translating data and analysis into relevant implications.
• Strong multitasking skills, with the ability to handle multiple requests and actions concurrently.
• Experience working with data and databases.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving abilities.
• Strong project management and process skills.
• Ability to engage with clients in a consultative manner when addressing content deliverables.
• Bachelor's degree preferred.

Circana Behaviors

As well as the technical skills, experience, and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day roles:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): **Remote

**_The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $61,000 to $75,000.

_ _We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

_ _You can apply for this role through the Circana Careers website or Intranet site for internal candidates.

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