Job description

US hrs

currently WFH, Hybrid- depends

Job Category: Information Technology

Location: Pasay City, Philippines

Position Type: Full Time

Duration: Long Term

Job Description

Are you looking for a role that lets you combine your creativity, customer focus and ability to deliver for our customers? Are you intrigued by the idea of a work environment that operates with the flexibility of a startup company, but with the stability of a large company? Are you ready to help shape our future? If you love working in a client-facing capacity to understand and consult on technical needs, then we are looking for you! .

Key Job Responsibilities & Essential Functions

Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant

Summary of Qualifications

Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
Proven capability to work well under pressure and within tight deadlines
Dedicated leader recognized for team building skills and amazing client service
Deep knowledge of ServiceNow architecture and concepts
Experience implementing and maintaining service management processes and tools
Experience working closely with SME"s, project managers, and process owners to collect business requirements
Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
Knowledge of Agile/Scrum methodology

Job Requirements

Minimum 3 years of ServiceNow development/administration experience
ServiceNow Certified System Administrator - required
Additional ServiceNow Certifications - highly desired
1. Certified Implementation Specialist - ITSM (or any other module/suite)
2. Certified Application Developer
Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)
Deep technical and process knowledge of key ServiceNow modules and concepts must include
1. CMDB and Configuration Management
2. Incident
3. Change
4. Problem
5. Service Catalog
6. Service Requests
7. Service Portal
8. Notifications
9. Surveys
Expertise in ServiceNow Development and Administration techniques:
1. Server/Client side scripting
2. Request Fulfillment workflow development
3. UI Policy development
4. Business Rules
5. UI Pages
6. UI Actions
7. ACLs
Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques
1. REST APIs
2. File import - Import sets/transform maps
3. Orchestration
4. LDAP integration
Experience working in an agile environment utilizing Story/Defect methodology
Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
Some experience working on projects outside of core ServiceNow ITIL/IT Service Management processes (CSM, ITBM or GRC) would be a plus
ITIL V3 certification preferred