Offer summary

Qualifications:

Experience in Provisioning Support within a Managed Service Provider or telco environment., Basic understanding of WAN Technologies and Voice Services., Proven experience in licensing management and billing processes, particularly with O365 and MS SPLA., Strong skills in Microsoft Applications, especially Excel and Word..

Key responsabilities:

Manage order and delivery processes with Carrier WAN and Data Centre providers.

Maintain and update progress within the ticket management system.

Initiate and manage purchase orders for licensing procurement using Reckon.

Assist in reconciling monthly commercial invoices and maintain accurate records in the company's CRM.

Job description

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals:

The Provisioning Support is responsible for handling our WAN ordering, licensing reconciliation and billing processes.

The successful candidate will be responsible for ensuring smooth operation of licensing systems (O365, MS SPLA), timely processing of orders (WAN, Voice, Licensing), and maintaining accurate records within the company’s CRM and other internal systems in support of blueAPACHE’s emPOWER services.

Requirements

The ideal candidate is a seasoned Provisioning Support, with experience working within a Managed Service Provider, telco or carrier service provider. Skills and experience includes:

Basic understanding of WAN Technologies and Voice Services available from Major Telcos and delivery process to Business Customers.
Experience with Service ordering for Major Telco/NBN Tails (wholesale) and Data Centre Services.
Experience with Reckon or similar purchasing platforms
Previous Experience with handling Commercial Contracts and Sales Support.
Proven Experience in licensing management, billing and procurement (O365, MS SPLA)
Strong skills using Microsoft Applications (Excel, Word)

Responsibilities:

Order Management:

Order and Delivery management with Carrier WAN, Data Centre and Cloud Service Providers
Maintain and Update Progress within ticket management system
Working closely with our PM/SDM teams, identify blocks/hurdles for remediation, follow due process with set escalations paths with Upstream Carrier.
Update relevant stake holders of upcoming Carrier appointments (installs) and work with the Delivery/Project Team to ensure Carrier Techs have a seamless path way to Site Access and approval to commence Physical install works
Initiate and manage purchase orders (POs) using Reckon to facilitate licensing procurement and ensure proper allocation of funds and resources.
Manage the ordering and billing processes for Microsoft licensing systems (O365, MS SPLA), ensuring that all billing is accurate, timely, and aligns with the licensing terms.

Commercials:

Assist with reconciling monthly commercials invoices with our Carriers, Data Center and Cloud Providers.
Perform monthly reconciliation of licensing data, ensuring that all licensing records are up-to-date and discrepancies are identified and resolved promptly.
Maintain and update records within Company’s CRM and Internal Systems, ensuring all Billing and records are accurate.
Ensure Out of Scope commercials are escalated to the Commercial/Delivery/PM Stakeholders team for approval.
Develop and maintain a strong relationship with our key Upstream Carriers, Vendors and Cloud Service Providers and their Operational processes.

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

We offer options for you to interview virtually.
blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
Regular social events and an awesome culture – work with a team of experts in their field
Ongoing training and development including paid certifications.
Quality hardware and laptop provided.
Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.

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