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2 Voice Technical Support French/English Agents

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Rwanda

Offer summary

Qualifications:

Confidence, patience, persistence, and effective problem-solving skills, Good communication with customers and team, Knowledge about antivirus companies, firewalls, antivirus, and malware, Familiarity with desktop/laptop configurations, internet, Salesforce, and Microsoft Teams.

Key responsabilities:

  • Helping customers with migration to the latest antivirus versions and addressing queries about new products
  • Utilizing phone and remote-help tools for completing tasks related to customer support
LTVplus logo
LTVplus SME https://www.ltvplus.com/
201 - 500 Employees
About LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.
See more LTVplus offers

Job description

Voice Technical Support English/French Agents

About LTVplus

LTVplus helps e-commerce brands grow internationally by building outsourced customer experience teams in any time zone and language. Our mission: ridding the world of bad customer experiences. We understand the success of a business depends not only on the success of its customers but also its team members. Our team members are distributed across the globe to tap into the different skill sets and languages as we do not believe in limiting opportunities.

Responsibilities of the agents:

Agents will be working with an antivirus company business customers and their main focus will be about helping customers with migration to their latest versions. They'll also be handling customer queries about the new product they have coming out. Agents will use a phone and remote-help client to complete these tasks.

Agent Requirements:

1. Confidence and patience are essential for good customer relations in this role
2. Willingness to explain things, possibly multiple times
3. Persistence, and effective problem-solving skills
4. Good communication is essential with the customer and the team, as situations can arise where something unexpected plays out and the agent will need to request information from their peers
5. Have knowledge about anti-virus companies
6. Know what a firewall, antivirus and malware is

7. Desktop/Laptop and Back up- at least core i5,8GB RAM or its equivalent
8. Internet and Back up
9. Headset
10.Camera
11. Experience using Salesforce, Microsoft Teams

Software/Platforms Required:

Agents should have knowledge of Network infrastructure (Server/client architecture, routers, DNS, Active Directory), and should understand security certificates, which may need to be migrated as part of upgrades.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Experience DesignFirewallMicrosoft TeamsMalware AnalysisAntivirus Software

Other Skills

  • Verbal Communication Skills
  • Self-Confidence
  • Problem Solving
  • Willingness To Learn
  • Persistence
  • Patience
Are you interested?

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