Offer summary

Qualifications:

Minimum 2.5 years of experience in customer support or customer success, preferably in telecommunications., Excellent written and verbal communication skills with a focus on empathy., Strong organizational and time management skills to manage multiple tasks effectively., Proficiency in customer support software and ticketing systems..

Key responsabilities:

Handle customer inquiries via email and support tickets for timely resolution.

Oversee the back-office onboarding process and guide clients through service delivery.

Manage client portals, process order forms, and track work orders assigned to technicians.

Serve as a liaison between customers, technicians, and internal teams for a seamless experience.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Minimum 2.5 years of proven experience in a customer support or customer success role, preferably in the telecommunications industry or a related field. Excellent communication skills, both written and verbal, with a focus on empathy and customer-centricity. Strong organizational and time management skills, with the ability to manage multiple tasks and prioritize effectively. Proficiency in using customer support software, ticketing systems, and client portals. Experience in handling back-office functions, including onboarding, administrative processes, and order management.

Core responsibilities:

Customer Support: Handle customer inquiries via email and support tickets, ensuring timely and effective resolution. Client Onboarding: Oversee the back-office onboarding process, setting up client accounts and guiding them through service delivery stages. Administrative Functions: Set up and manage client portals, process order forms, and track completion of work orders assigned to technicians. Back Office Operations: Support the team by executing essential administrative tasks, such as maintaining records, updating databases, and coordinating with technicians and partners across Australia. Communication: Serve as a liaison between customers, technicians, and internal teams to ensure a seamless, stress-free experience. Order Management: Ensure all work orders are properly set up and tracked to completion, providing updates to clients and partners as needed.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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