Field Service Manager

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Description

Company Overview

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. 

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You’ll Add Value…

The Field Service Manager manages the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with quality and design management and specialists in resolving technical problems and/or escalating problems in order to remain focused on delivery world class service to the customer. This person also selects, develops, and evaluates personnel to ensure the efficient operation of the function. 

What You’ll Do…

• • Responsible for budgeting, planning, organizing, integrating, coordinating, and controlling the activities of, typically, a department, section, and/or functional area.  

  • Work may be accomplished through subordinate supervisors or direct management of employees.  

  • Accountable for results in terms of costs, budgets, operational goals, and employees.  

  • Developing an understanding of overall Azenta’s businesses and the industry.  

  • Develops resolutions to diverse and complex problems often requiring creativity.  

  • Exercises judgment within generally defined practices and policies in selecting methods and techniques for arriving at solutions.  

  • Decisions usually follow established policy and precedents and apply to issues and problems affecting immediate group.  

  • Accountable for achieving the annual goals and objectives assigned to the department or section.  

  • Goals may be of financial, product or service, and/or human resources nature.  

What you will Bring…

• Bachelor’s or advanced degree with significant experience necessary to possess an in-depth understanding of the technologies, functions, business, industry, and the Company. 

• Minimum 4 years of experience, preferably in field service and leading a team of Field Service Engineers 

• Industry experience in life science, healthcare, medical device, or pharma related industry is a plus 

• • Possess a comprehensive technical knowledge of the function, business, and/or department being managed, along with developing managerial skills necessary to successfully manage a department.  

  • Exceptional interpersonal skills with the ability to provide compassionate, empathetic responses and solutions to complex problems. 

  • Field Service and leadership experience. 

  • The ability to independently provide accurate resolutions to a variety of problems. 

  • Highly proficient in verbal communications, including strong written and phone skills. 

  • A natural interest in mechanical and technical systems. 

  • Ability to translate complex ideas into easily understood descriptions. 

Working Conditions/ Schedule

• Remote-based position with occasional travel up to 50% both domestically and internationally as needed, and be available for specific emergency on-call work.
• Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
• Must be able to work in awkward positions and in confined spaces.

EOE M/F/Disabled/VET

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at HR.Recruiting@azenta.com for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.