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Customer Service ( Remote work )

Remote: 
Full Remote
Contract: 
Work from: 
United States

Offer summary

Qualifications:

Previous experience in customer support, client services, sales, or a related field, Excellent at communicating over the phone and other communication platforms, Basic computer skills and experience, Ability to multitask.

Key responsabilities:

  • Provide excellent customer service by assessing customers' needs and offering solutions
  • Answer calls, emails, chats, and manage various customer interactions
  • Maintain records of customer interactions and work towards meeting target goals
PATH ARC logo
PATH ARC Human Resources, Staffing & Recruiting Scaleup https://www.path-arc.com/
11 - 50 Employees
See more PATH ARC offers

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs

Requirements

  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Benefits

  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Sales
  • Active Listening
  • Time Management
  • Basic Internet Skills
  • Teamwork
  • Multitasking

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