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Customer Service Agent - Mandarin Speaking

Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 
Thailand
LTVplus logo
LTVplus SME https://www.ltvplus.com/
201 - 500 Employees
About LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.
See more LTVplus offers

Job description

We are looking for a Mandarin Speaking Customer Experience Agent to join the team! 

Responsibilities:

  • Maintain a positive, empathetic and professional attitude toward customers at all times.

  • Respond promptly to customer inquiries.

  • Communicate with customers through online portals/systems

  • Acknowledge and resolve customer complaints.

  • Serve as product expert to support customer needs

  • Process orders, forms, applications, and requests.

    Keep records of customer interactions, transactions, comments and complaints.

  • Communicate and coordinate with colleagues as necessary.

    Ensure customer satisfaction and provide professional customer support.

  • Amazing personality!


Requirements:

  • Fluent in English and Mandarin, both written and spoken.

  • High school diploma, general education degree or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms

  • 1-2 years of experience in Customer Support

  • Experience in handling E-commerce/Saas businesses is a plus

  • Experience working remotely is a plus

  • Have handled customer support needs of US/UK clients

  • Has great problem solving skills

  • Can work with minimum supervision

  • Open to working in shifts

  • Has a conducive remote working environment

  • Has a stable internet connection, hardware and power – with backups in case of outages

Please submit your CV in English

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Cloud Management PlatformsCustomer SupportE-CommerceOnline Communication

Other Skills

  • Empathy
  • Professional Communication
  • Calmness Under Pressure
  • Problem Solving
Are you interested?

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