Finance & Strategy Sr. Manager, Finance Shared Services

Job Description

Who we're looking for

We are a global leader in the computer software industry, seeking a dynamic and strategic individual to join our Finance Shared Services (FSS) team in Manila. Our FSS Finance & Strategy team serves as a trusted partner to our Global Finance & Strategy team, providing insightful analyses and strategic guidance to C-level decision-makers.
 

We are seeking a FSS Finance & Strategy Lead who will manage the F&S Process Owners and report directly to the FSS Sr. Director. This role requires a strategic mindset, excellent project management skills, and a keen business intuition. The successful candidate will be instrumental in partnering with our Finance & Strategy teams as we continue to expand our functional expertise and scope
 

What you'll be doing

• Lead the F&S team, overseeing operations, team activities, and resource planning while driving operational excellence.

• Act as a Project Manager for FSS Transition processes, including annual planning, forecasting, and closing processes.

• Assist in optimizing financial models and forecasts, and develop key financial and operating metrics to inform decision-making.

• Build standard reporting packages for our business partners and prioritize operational improvements and automation opportunities.

• Define and assess performance against Key Performance Indicators for individuals and teams, and ensure consistent implementation of Career Development Plans.

• Handle conflict resolution, performance improvement plans, and other tasks as delegated by the FSS Sr. Director.

What you bring to the role

• 8+ years of professional work experience in finance, accounting, or related fields, with a minimum of 3 years in people management.

• Proven experience with financial modeling, data analysis, and project management.

• Ability to influence others, communicate effectively with executive leadership, and drive team performance.

• Positive attitude, eagerness to learn, strong problem-solving skills, and a desire to continually improve processes.

• Strong work ethic, reliability, attention to detail, and proficiency in Excel.

• Familiarity with SQL, NetSuite, Salesforce, Adaptive, Hyperion, or other planning tools is a plus.

Where we work

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.