At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a B2B Service Specialist within ALG Vacations, one of our 14 industry-leading brands. In this role, you will focus on supporting Travel Agents and Consumers on multiple vacation brands. This role is responsible for exceeding Travel Agents/Consumer expectations by providing an efficient, quality call experience. A successful team member will support all contacts via multiple channels and will meet and/or exceed specific quality, service and sales metrics. Specialists are the voice of the customer by providing feedback to improve processes and gain Travel Agent and Consumer loyalty. **
This position will support the closing shift:**
12:30pm EST - 9:00pm EST / 1:00pm EST - 9:30pm EST
There is (1) weekend day required (Saturday or Sunday); however, there will be one day given off during the week. **
A successful B2B Service Specialist will:**
A successful B2B Service Specialist will have:
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com. **
About VACATIONS**
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price **
Our Values**
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments. **
Benefits At a Glance**
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
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