Offer summary

Qualifications:

2+ years of e-commerce or sales experience, preferably in the Australian market., Strong understanding of the Australian marketplace landscape., Data-driven with experience in analyzing metrics and turning them into actionable results., Excellent written and verbal communication skills. .

Key responsabilities:

Execute and verify marketplace promotions and manage data to optimize sales.

Monitor and ensure correct implementation of active promotions and analyze their performance.

Be the primary contact for B2B clients, addressing inquiries and resolving issues promptly.

Oversee administrative tasks and maintain proper document filing in B2B Google Drive.

Job description

B2B Support Specialist — Challenge, Inspire and Grow with us at Miss Amara!

We’re looking for a detail-oriented and proactive individual to join our team as a B2B Support Specialist.

If you thrive in a fast-paced environment and have a passion for providing exceptional support, we want to hear from you!

About Us

We’re growing here at Miss Amara — fast. We’re reinventing the way that customers buys rugs online, innovating how people buy rugs through industry-first technology and a best-in-class customer experience. Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in the APAC. We've received industry recognition for our innovation, customer-first mindset and growth trajectory, including:

Ranked 17th in the Deloitte Fast 50 Tech Companies Australia 2020
Ranked 150th in the Deloitte Fast 500 Tech Companies Asia-Pacific 2021
Ranked 26th in the Financial Times (FT) Fastest Growing Tech Companies 2021
Finalist, Customer Experience of the Year & Customer Experience Team of the Year, Inside Retail Awards 2021
Finalist, Top Social Media Retailer, Power Retail Awards 2021

Our plan: To be the number one global retailer for rugs.

Miss Amara was founded with one mission - to create the best possible experience for people shopping for rugs online. Miss Amara is made up of a team that is (crazy) passionate about what they do, and strive to create a team culture that is vibrant, dynamic and supportive.

We are shaking up the homewares industry with innovative technology that removes the biggest pain points in buying a rug - offering free returns, free styling advice, and industry-first augmented and virtual reality, tools to ensure our customer selects the perfect rug. Our approach is a complete game changer for how customers shop for rugs.

We are building an all-star team to create a scalable business that our customers want to return to, time and time again.

The role

In this role, you will execute and verify marketplace promotions, manage data to optimize sales, and assist stocklists with compliance and admin tasks. You will also help drive marketplace growth and work closely with the Wholesale Manager to ensure smooth onboarding and operations, contributing to the overall success of the B2B business.

Key Responsibilities:

Develop and submit promotional campaigns aligned with the B2B sales strategy
Monitor and ensure correct implementation of active promotions
Analyze promotion performance and provide reports to track effectiveness
Monitor and enforce pricing and promotional standards across marketplaces
Manage retailer communications on third-party platforms (e.g., Faire, Mirakl, Iconic Seller Centre)
Be the primary contact for B2B clients and retailer concerns, ensuring timely responses within SLA and maintaining positive seller relationships
Oversee administrative tasks and maintain B2B Google Drive to ensure proper document filing
Address product inquiries and resolve issues from B2B customers
Manage the returns process, ensuring smooth and policy-adherent experiences
Resolve issues with faulty goods, collaborating with relevant teams for swift resolution
Identify and suggest improvements for customer support processes

Qualifications:

2+ years of e-commerce or sales experience, preferably in the Australian market
Strong understanding of the Australian marketplace landscape
Willingness to take on new tasks and challenges, even with limited prior knowledge
Data-driven with experience in analyzing metrics and turning them into actionable results
Comfortable working in a fast-paced, constantly evolving eCommerce environment
Strong client management experience
Excellent written and verbal communication skills, with the ability to communicate effectively at all levels of the company and with end customers.

Why should you join?

Be part of our growing team — You’ll be a pivotal part of building a high-growth e-commerce business, with opportunity for career progression as Miss Amara expands into new markets. 👊
Work in unchartered territory — We are disrupting the homewares space using industry-first technology to stand apart from our competitors 💪
Join a truly global team - with team members joining from countries all over the world, we are a truly diverse workforce with a dynamic, fun and engaging company culture! 🌏

If you’re inspired to join the future of e-commerce, we want to hear from you!

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