Account Executive

The Account Executive is responsible for servicing the needs of assigned clients within a book of business to meet or exceed client satisfaction.

• Manage client retention, client contract renewal process and ongoing profitability for standard and complex accounts
• Oversee total account service and build and foster relationships with client contacts to ensure client satisfaction
• Develop and execute market strategies for target market segments in conjunction with the General Manager
• Participate in market research and definition of target client profiles
• Develop and execute individual sales strategy to include target clients
• Provide background and strategic insight to internal project teams and stakeholders
• Build and foster relationships with client contacts through quality service delivery
• Develop presentations and deliverables based on the company’s business model, value proposition, and claims analysis tools for prospects and clients
• Provide input and market intelligence for development of products, services and competitive positioning
• Manage client issue escalation
• Manage and deliver in-person and telephonic program performance reviews for clients
• Manage client reporting requests through proficient use of company reporting tools and self-service portals
• Lead client calls and delegate and track meeting follow-ups
• Monitor delivery of regularly scheduled reports to ensure timeliness
• Spearhead client-specific reporting calendar as necessary
• Negotiate and coordinate deliverables for RFPs to manage the discovery and solution development process
• Participate in mandatory company training programs
• Promote an environment of collaboration, cooperation, and open communication
• Participate in meetings via phone, in corporate office and off-site locations as required

EDUCATION REQUIREMENTS Education Level GED Bachelor Degree Area of Specialization health administration, business, or related field; equivalent experience acceptable in lieu of degree LICENCES/CERTIFICATIONS Not Applicable WORK EXPERIENCE Experience appropriate industry, preferably in the PBM industry