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HCSS Desktop Support Specialist (Remote)

Remote: 
Full Remote
Contract: 
Freelance
Work from: 
United States
UTMB Health logo
UTMB Health XLarge https://utmb.jobs/
10001 Employees
About UTMB Health
The University of Texas Medical Branch (UTMB Health) is a component of the University of Texas System located in Galveston, Texas, about 50 miles southeast of downtown Houston. As a major academic medical center, UTMB Health includes schools of Medicine, Nursing, Health Professions and Graduate Biomedical Sciences; a robust research enterprise that attracts nearly $150 million in funding annually; a comprehensive inpatient care complex and Level 1 trauma center on Galveston Island; and an extensive network of campus- and community-based outpatient clinics. Its 12,000 employees work on the main campus in Galveston and at locations throughout East, Southeast and South Texas.
See more UTMB Health offers

Job description

JOB SUMMARY: Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.

ESSENTIAL JOB FUNCTIONS:

  • Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.
  • Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.
  • Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment.
  • Troubleshoot basic printer trouble calls.
  • Provide customer assistance using directory services and remote access tools.
  • Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin computers.
  • Adheres to internal controls and reporting structure.

MARGINAL OR PERIODIC JOB FUNCTIONS:

  • Performs related duties as required.

REQUIRED EDUCATION / EXPERIENCE: Associates degree or equivalent in related field and no experience required. **

EQUIPMENT: Standard office, clinical or hospital computer-based equipment.

WORKING ENVIRONMENT/LOCATION OF POSITION: Standard hospital, clinical and/or office environment.

OTHER:** Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

  • This is a contract position through UTMB HealthCare Systems Staffing (in-house staffing agency for UTMB). There are no benefits associated with this position.*

Primary Location

United States-Texas-Galveston **

Job**

Information Technology **

Organization**

HealthCare System Staffing

Contractual **

Shift**

Standard **

Employee Status**

Non-Manager **

Job Level**

Day Shift **

Job Posting**

Dec 22, 2023, 3:42:06 PM

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Software InstallationTechnical SupportComputer Maintenance

Other Skills

  • Troubleshooting (Problem Solving)
Are you interested?

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